Profile: Hands-on experience and solid accomplishments in training and development, management, HR administration, and Relationship Management. Strong ability to oversee call center operations and promote professional development of staff. Identify areas of significant improvements in performance and training functions to increase productivity and efficiency. Thorough comprehension of effective management and training practices proven to maintain high standards of quality. Over eight years experience developing positive and productive relationships with all levels of clients. Highly resourceful and innovative leader and team player with the ability to effectively solve problems. Consistently achieve objectives in ever-changing and highly competitive environments. Exceptional communication and interpersonal skills easily develop rapport with peers, clients and staff. Recognized by senior management for superior performance with awards and promotions to positions of increased responsibility.

Highlights:

• Appraisals
• Assessments
• Banking Industry
• Banking Operations
• Benefits
• Call Center
• Human Resources
• Policies and Procedures