CAREER HIGHLIGHTS * Cut telecom costs 20% and enabled a 200% increase in call handling capability for customer service at Ramsell Corp. by implementing a state-of-the-art VoIP system. * Created Ramsell's first comprehensive disaster recovery system and SOPs. * Reduced critical open issues 42% achieved a 100% improvement in the ability to identify recurring issues by launching Ramsell's first issue tracking and resolution system. * Proposed and supported Ramsell Corporation's first Project Management Office (PMO). * Designed the complete internet and computer infrastructures for a 4 - doctor practice. * Completed the entire build-out/set-up at Szhphd Inc. for 50% under original budget. * Reduced project cycles 20% at McKesson by standardizing project management processes. * Decreased open tickets 95% while reducing support costs 80% at McKesson by implementing a call center/help desk support center for HR systems. * Launched a private consulting firm and built it from startup to $2M in annual revenue. * Reduced commission payments 10% for Macy's by leading the rewrite of a Sales & Returns Data Management System. * Lowered printing costs 10% by designing a solution to allow online access to sales data.

Highlights:

• Purchasing
• Business Requirements
• Call Center
• Compliance
• Call Center Operations
• Data Security
• Disaster Recovery
• Software Management
• Purchasing
• Business Requirements
• Call Center
• Compliance
• Data Management
• Data Security
• Disaster Recovery
• Documentation