Highly accomplished executive with a solid 20+-year track record of success in leading customer service, collections and call center operations, consistently exceeding all goals and expectations. Proven leadership in cultivating high performance teams and cultures with a passion for growing, mentoring and developing new leaders. Excels in training, driving change and building collaborative relationships to achieve the corporate mission, vision and values. Proven expertise in managing and growing over $3B in accounts receivables, revenue and leading 500+associate call center operations.

Highlights:

• Columsbus Ohio
• Process Improvement
• Leadership
• Change Agent
• Call Center Director
• Talent Management
• Training and Retention
• Client Relations