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Online Resumes with "Call Center Operations "
Program Management/ Project Management - 15+ years Experience - Southeast US or Southwest US
Results oriented professional, passionate about continuous improvement, innovation and sustaining profitable growth for the enterprise. Proven project integrator leveraging technology, employee engagement and strategic partnerships into business processes to drive quality, efficiency, customer satisfaction and ROI. Accomplished program leader for both development and operational teams attaining goals and objectives through...
Ideal Companies: Verizon, FiServ
Tags for this Online Resume: Program Management, Project Management, Mergers and Acquisitions, Business Process Outsourcing , Transition Management, Change Management, Customer Lifecycle Management, Revenue Assurance , Budgeting, Southeast US, Southwest US, Operational Risk Management, Business Process Improvement, Action Plan Development, Contract Négociations, PMP, PMI, Stakeholder Management, Project Initiation, Project Planning, Monitoring and Controlling, Project Close, Project Risk Management, Project Procurement, Project Communications, Work Breakdown Structure, Scope Definition
Help Desk Specialist
Tags for this Online Resume: Call Center Operations , Workforce Management, IT Support, Help Desk Management, Helpdesk supervision
Operations Manager - 11 years of experience - Indianapolis
CORE MANAGEMENT & LEADERSHIP COMPETENCIES: P&L Financial Management ...Call Center Operations Management ... Marketing & Branding HVAC, Plumbing, Electrical Sales & Services ... Operational Productivity ... Human Resources Development, Training ... Key Performance Indicators ... Customer Relations Management (CRM) ... Vendor & Customer Contract Negotiations ... Advanced Computer Skills: MS Office Suite, et al
Tags for this Online Resume: Excel, MS Word , Power Point , Outlook
Customer Service Manager - 20 Years of Experience - Near 37920
Dynamic, results-oriented Senior Call Center Executive with over 20-year’s call center operations leadership and management experience. Proven success in: * Cost Reduction * Revenue Generation * Service Level Improvement * Quality Improvement * Call Deflection * Productivity Improvement A strategic planner, highly effective in managing P&L responsibilities, specific budgets and challenging service levels – with a track r...
Tags for this Online Resume: Knoxville, Growth, Quality Improvement, Call Deflection, Voice of the Customer, Productivity Imporvement, Revenue Generation, SalesForce
Director of Human Resources - 15 Years of Experience - Near 20815
IPMA certified with over a decade of experience in managing technical programs and projects in public and private sector. Areas of expertise include Human Resource Management, Program Administration, Project Management, Information Systems (including Human Resource Information Systems) Management, Policy Development, Legislative Drafting, Organizational Development, Marketing, Public Relations, Technical Recruiting, Custome...
Ideal Companies: Government, GEICO, Microsoft, University, Accenture,
Tags for this Online Resume: Human Resouces, Project Management, Administration, MBA, Director, VP, President, Improve
Customer Service Manager - 15 Years of Experience - Near 87730
Successful executive with 15 years of extensive background in internal and client branded call center operations and initiatives. Known as the hands on leader who has ability to direct call center operations, manage multiple call center locations. Create operational strategies, effectively coach and offer feedback for employee development. Consistently demonstrates strong leadership role. Ability to process customer’s needs...
Tags for this Online Resume: Arizona, Texas, New Mexico , Utah
Director of Human Resources
Dedicated Business/Practice Manager with 20 years of experience in the call center, veterinary, accounting, real estate/property management and event planning fields. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer servic...
Tags for this Online Resume: human resources, recruiter, veterinary practice manager, call center operations, executive secretary, accounting
Collections Agent
Tags for this Online Resume: Business Management, Alarm Technician , Call Center Operations
Human Resource Training Specialist - 8 Years of Experience - Near 75034
Learning and Development Professional with over fifteen years of experience in Customer Service, Call Center Operations and Human Resources seeking a position where an extensive background and unique skill sets can add value to an organization and its key stakeholders. Adept at developing and facilitating personnel training programs for enhancement and advancement of organizational objectives. Client-focused professional...
Tags for this Online Resume: Training, Call Center, Coaching, Recruiting, Learning , Manager, Instructional Design, Facilitation
Project Managers - 19 Years of Experience - Near 95765
Seasoned Project Manager with extensive experience in the telecommunications industry. Expertise in call center operations, call routing and VoIP technology installations. Over 17 years project management with internal and external vendors. • Certified Project Management Professional (PMP) • 5+ years managing Cisco Unified Contact Center Enterprise (UCCE) deployments & upgrades • On shore and off shore call center project ...
Tags for this Online Resume: Project Manager, Certified PMP, MS Office, Project Leadership, UCCE Implementation, Project Plan Management, Quality Assurance, Project Management, Project Manager, Sales, ACD, Automatic Call Distribution, Customer Service, Retail, Application Development
Experienced Hospitality/Call Center/Customer Care Manager
A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building/management, problem resolution, quality assurance, employee relations, and sales. Additional skills in project management and disaster recovery. Possesses a proven track record of maintaining a strong balance of meeting company objectives while exceeding external guest expectations. Works ...
Executive Level Call Center/Operations-15+ years experience
Senior level Operations/ Call Center/Customer Service. HMO /Managed Care
Tags for this Online Resume: Healthcare/Managed Care, Call Center, Customer Service
