Description
Successful executive with 15 years of extensive background in internal and client branded call center operations and initiatives. Known as the hands on leader who has ability to direct call center operations, manage multiple call center locations. Create operational strategies, effectively coach and offer feedback for employee development. Consistently demonstrates strong leadership role. Ability to process customer’s needs, launch innovative new client programs and oversee client/management relationships that have successfully resulted in enterprise, call center and team awards and customer service recognition for excellence from clients and customers.
