Seasoned Project Manager with extensive experience in the telecommunications industry. Expertise in call center operations, call routing and VoIP technology installations. Over 17 years project management with internal and external vendors. • Certified Project Management Professional (PMP) • 5+ years managing Cisco Unified Contact Center Enterprise (UCCE) deployments & upgrades • On shore and off shore call center project management • Proficient with Microsoft Excel, Word, Powerpoint, Project &Visio • Possess excellent oral and written communication skills • Excellent organizational skills in handling multiple projects under aggressive timelines • End to end project management • Leadership experience in managing cross functional teams • Project budget tracking • Project progress reporting • Self-motivated as well as a strong team player • 2 years as call center supervisory experience

Highlights:

• Project Manager
• Certified PMP
• MS Office
• Project Leadership
• UCCE Implementation
• Project Plan Management
• Quality Assurance
• Project Management
• Project Manager
• Sales
• ACD
• Automatic Call Distribution
• Customer Service
• Retail
• Application Development