Description
Dynamic, results-oriented Senior Call Center Executive with over 20-year’s call center operations leadership and management experience. Proven success in: * Cost Reduction * Revenue Generation * Service Level Improvement * Quality Improvement * Call Deflection * Productivity Improvement A strategic planner, highly effective in managing P&L responsibilities, specific budgets and challenging service levels – with a track record of increasing customer satisfaction while reducing operating costs. Committed to building cohesive, motivated teams by utilizing exceptional leadership, communication and development skills.
Accomplishments
Highlights:
Keywords
