Customer Service Manager Career Research and Resources
KeySpan Energy
Answered inbound calls, letters and in person appointments in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government utility regulations. Assisted in the creation and development of a new customer management system. Directed, aided, and a...
Avg. Salary: $85,000 · Company Rank: Not Available
Health Net
Provided Daily reporting and Interpretation of Call Center Metrics Attended daily meetngs to review Metrics and prepare for upcoming events Worked regularly with IT in technology implementations Prepared and Provided documentation for current and upcoming projects and technology implemntations Performed maintenance on ACD and IVR technologies, including script redesigns and voice recordings Managed staff of 16. Held ...
Avg. Salary: $110,000 · Company Rank: 4.0 out of 5
Pitney Bowes
Managed 15 - 20 full time and part time telemarketing sales representatives for inbound copier and facsimile supply sales and customer service. Managed 8 administrative specialists who performed back up support to the telemarketing Sales Representatives. Managed the ACD technology by creating call control tables and scripting Provided reporting
Avg. Salary: $110,000 · Company Rank: 4.0 out of 5
Health Net
Monitoring and reporting performance and capacity issues to all levels of management Collecting and analyzing call center data for appropriate call routing requirements and employee staffing Making recommendations to management to maximize efficiency and employee productivity. Setting up and maintaining three Call Center databases. Interfacing with IT and other phone system staff to address issues and call center har...
Avg. Salary: $110,000 · Company Rank: Not Available
Health Net
Providing all call center metrics for upper management Managing a staff of ten, including Switchboard staff Custom design monitoring screens and maintaining Custom View Producer to monitor phone staff Maintaining call routing and announcements on the Switchboard front end Octel system. Managed Call Center Disaster Recovery plans
Avg. Salary: $110,000 · Company Rank: Not Available
Pitney Bowes
Supervise 30 professionals for inbound telemarketing, outbound sales and order processing. Hire and train the representatives. Manage a budget of $2.2 million. Develop the function of Telebusiness Representative to cover the diversified nature of the Lead Generation operations. Create a multifunctional Group Leader position to oversee various outbound surveys and programs. Implement use of “On The Job” trainers t...
Avg. Salary: $110,000 · Company Rank: Not Available
Pitney Bowes
Supervised 12-15 Inbound Telemarketing sales representative Monitored, coached and mentored the team
Avg. Salary: $110,000 · Company Rank: Not Available
Pitney Bowes
Trained, monitored, coached and provided feedback and expertise to 8 inbound telemarketing sales representatives
Avg. Salary: $110,000 · Company Rank: Not Available
Pitney Bowes
Handled inbound telephone sales calls, with specific emphasis on increasing the dollar value of the initial order
Avg. Salary: $110,000 · Company Rank: Not Available
Firstar/US Bank
• Managed Elan Bankcard Merchant Services Operations staff of 15 people. Merchant Operations included call center responses to merchant (acquiring side) inquiries concerning electronic/paper deposit issues, merchant discount and processing fees, chargeback and copy requests. • Oversaw and implemented the transfer and conversion of bankcard paper merchant deposit activity to internal and external entities. This involved de...
Avg. Salary: $40,000 · Company Rank: Not Available
