Customer Service Manager Career Research and Resources
Ansell Limited
• Directed the daily activities of a staff of 22 people that included two supervisors, two specialists and 18 associates. • Assisted in the transition of customer service from two remote locations to the corporate office, with a focus of customer retention • Created a highly efficient and productive new call center environment • Created new processes and standard operating procedures • Developed promotional programs f...
Avg. Salary: $89,000 · Company Rank: Not Available
EquiServe Limited Trust
• Managed the daily activities of a multi site team with up to 500 team members • Worked closely with on site clients to formulate program expectations • Formulated goals based on call and correspondence statistics • Worked closely with on-site recruiters to screen, interview and hire staff • Created IVR call flow and scripting per event • Developed incentives, standards, guidelines and contact center expectations • Succ...
Avg. Salary: $89,000 · Company Rank: Not Available
Micro Warehouse Inc.
Customer Service/Sales Manager • Managed a team of Inbound sales B2C in a call center for direct marketing of computer products • Analyzed sales statistics to set goals, direct staffing, evaluate, and resolve issues/problems • Led associates to provide quality service through ongoing training, evaluations and coaching • Developed incentives, standards, guidelines and contact center expectations • Created a specialized inter...
Avg. Salary: $89,000 · Company Rank: Not Available
AT&T Mobility
Provide exceptional customer service to in/out bound calls, effectively resolving customers billing, equipment and technical issues. Activating mobile services, insurance claims, while continuously meeting the daily performance and quality assurance metrics.
Avg. Salary: $15,000 · Company Rank: Not Available
Summerville Homes, LLC
Support the Customer Service Employees which handled five cities and troubleshoot any and all problems in the field.
Avg. Salary: $47,500 · Company Rank: Not Available
Knight Law Firm, LLC
Bookkeeper of Quick books, payroll, filed payroll taxes,interviewed and hired quality employees, disbursed cases, managed 2 trust accounts and 4 others. Handled all insurances, benefits for employess.
Avg. Salary: $47,500 · Company Rank: Not Available
Steve Hill & Comapny/ Summerville Homes
Maintained positive performance records and customer satisfaction. Made all selections for spec homes and help new homebuyers with their selections. Field supervisor when needed.
Avg. Salary: $47,500 · Company Rank: Not Available
Safe Credit Union
Managed group of 7 call center representatives to increase productivity and optimize interactions with clients.Responsible for guiding sales and coaching reps on sales techniques. Directed call center team to provide superior member services. Assisted members by providing accurate and detailed account information and correcting issues as necessary. Set schedules for reps on a weekly basis. Met with business partners to cros...
Avg. Salary: $50,000 · Company Rank: Not Available
BlueShift Technologies
Maintained full responsibility for developing and managing service operations in Asia, Europe, Russia, and North America. Executed all aspects of resource management, customer relationship management, service contract administration, and P&L management. Designed and facilitated training programs to instruct customer and service agents in the use of system applications and maintenance. Managed all aspects of the test facilit...
Avg. Salary: $110,000 · Company Rank: Not Available
Camfil Farr
Responsible for Corporate Customer Service which encompassed five manufacturing facilities in the United States. Managed a staff of nine which included two Managers and seven CSR’s. • Developed and presented a strategic business plan focused on achieving world class Customer Service to Executive Management. • Reviewed Customer Service policies and procedures to ensure standardization of processes. • Assessed staffing ...
Avg. Salary: $105,000 · Company Rank: Not Available
