Equi Serve Limited Trust Work Values

Daily Duties at Equi Serve Limited Trust:

• Managed the daily activities of a multi site team with up to 500 team members • Worked closely with on site clients to formulate program expectations • Formulated goals based on call and correspondence statistics • Worked closely with on-site recruiters to screen, interview and hire staff • Created IVR call flow and scripting per event • Developed incentives, standards, guidelines and contact center expectations • Successfully met client demands and service level agreements • Implemented an event center, which served large client mergers/acquisitions and demutualization’s • Involved in process and procedure development, training, and facility planning • Set specialty units within the call center

What they like about Equi Serve Limited Trust:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Call Center, Inside Sales, Customer Service, Strategic, Leader, Director, Manager, PRMS, Avaya CMS, SGA, Data Entry, Process/Procedure development, Central/Southern NJ, Willing to Relocate, Florida, CRM, Relavis *E-Service, Correspondence, KPI, Service Level Agreements, Vendor Management, IVR Scripting, Call Center Scripting, Promotional Development, Masters Degree, California, Wilmington, Establish new Call Centers, North Carolina, South Carolina

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Sales Interpretation , Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Staff Development, Staff Hire/Retention, Leadership, Company Advocate, Customer Rapport

These are some of the questions we asked our climbers about their experiences with Equi Serve Limited Trust: