Customer Service Manager Career Research and Resources
CNET
• Collected commercial accounts ranging from $1K to in excess of $3 million. • Analyzed credit worthiness of in-coming applications from potential advertisers. • Responded to customer inquires about internet advertisement on CNET’s various websites. • Developed programs with delinquent account holders to establish successful repayment arrangements in order to retain these same customers for future business. • Interface...
Avg. Salary: $34,000 · Company Rank: Not Available
Bank of America
• Monitored Bank of America’s merchant card portfolio in an effort to reduce fraud loss. • Used SARs (Suspicious Activity Reports) and systems to identify fraud activity and taking immediate action to prevent revenue loss.
Avg. Salary: $34,000 · Company Rank: Not Available
Bank of America
• Trained and supervised 18 employees to take Lost/Stolen reports from credit card holders, approve/decline merchant authorizations, and managed after hours customer service calls in a 24 hour, 365 day a year operation. • Resolved escalated and complex issues to meet business goals. • Prepared monthly employee production statistics to align with company objectives. • Oversaw telephone conduct and provided “side by side” ...
Avg. Salary: $34,000 · Company Rank: Not Available
Data Recognition Corp
This position involves scoring standardized tests administered by various states in compliance with the No Child Left Behind Act.
Avg. Salary: $60,000 · Company Rank: Not Available
LexisNexis
* Compiled and analyzed support related BI data to determine trends. * Provided technical consulting and product support. * Problem escalation to address customer needs. * Acted as technical content lead for internal and external knowledge bases. * Developed and conducted training sessions on products and services. * Mentoring of team members through career path process. * Performed desk side support, hardware re...
Avg. Salary: $60,000 · Company Rank: Not Available
Belcan Technical Svcs
* Evaluation and testing of new or modified proprietary CTI software programs and the software development procedures used to verify that programs function according to user requirements and conformed to establishment guidelines. * Wrote, revised, and verified quality standards and test procedures for program design and product evaluation. * Reviewed new or modified programs, including documentation, diagrams, and flowch...
Avg. Salary: $60,000 · Company Rank: Not Available
Alternative Resources
Avg. Salary: $60,000 · Company Rank: Not Available
Majestic Organization
Check in,and check out people.Answering phones,and conducting the phone calls to the right person,people, or department.Answering questions,and needs.Solving situations,with guests,make them feel welcome and confortable,and with the employees,making sure that they do their duties on their jobs.As a manager a do also purchasing,payroll and account receivble.
Avg. Salary: $24,000 · Company Rank: Not Available
citigroup
Assisted card holder's with resolving credit card issues Negotiate Payment Arrangements Worked all levels of delinquency Trained co-workers and new hirers Assisted inbound departments when needed Worked closely with upper management mentoring others
Avg. Salary: $0 · Company Rank: Not Available
Merrill Lynch
Responsibility for the daily reconciliation of 128 Merrill Lynch bank accounts as well as conducting general ledger reconciliation Provide assistance to other team members in the processing of payments sent and received on a daily basis Efficiently respond to various inquires from clients and provide timely resolution Effectively serve as the Department Ambassador conducting job shadows, speaking to new hires during...
Avg. Salary: $37,612 · Company Rank: Not Available
