Customer Service Manager Career Research and Resources
A & E Thread Co
Manage a staff of 43 associates that work with customers by consulting, entering and following up on all orders.Very detailed work including verifying proper thread certifications are entered and sent to the customer. I developed and initiated new training programs to improve the CSA's product knowledge. Created reports for individual customers as a tracking tool to help forecast standard thread needs by item. Was also a k...
Avg. Salary: $75,000 · Company Rank: Not Available
Barbour Thread
My staff o 32 included 28 customer service associates and support personnel and 4 warehouse personnel including 1 Warehouse Manager. This position required the complete setup of a Customer Service Center - including hiring and training of every staff person and at the same time was an integral part of installing a new computer system. Developed Policies/Procedures; Performance Evaluations; Slaes Policy; C/S Regionalization...
Avg. Salary: $75,000 · Company Rank: Not Available
URI
Customer Service, collections, training, negociations, working w/branch mangers, mentoring.
Avg. Salary: $43,000 · Company Rank: Not Available
JUSTICE
MERCHANDISING,SIGNING,REGISTER,CUSTOMER SERVICE,TRAINING,PREPARING DAILY DEPOSIT,OPENING AND CLOSING STORE
Avg. Salary: $20,000 · Company Rank: Not Available
American Chemical Society
Led domestic and international sales support teams for quotes, pre- and post-sales customer information, customer follow-up, invoicing, and payment application. Served as technical support liaison for domestic and international customers. Liaison to marketing teams to provide data statistics. Assisted with review and approval of promotional materials. Reviewed forecasting data for executive reporting. Managed Lockbox f...
Avg. Salary: $0 · Company Rank: Not Available
McDonalds
Handled customer complaints, performed excellent customer service, managerial duties such as cash deposits, inventory, scheduling, and supervision, and maintanence. Cash accountability, excellent quality, service, and cleanliness, employee morale
Avg. Salary: $0 · Company Rank: Not Available
Hardees
Handled customer complaints, conducted inventories and recorded waste, performed managerial duties in absence of manager, displayed excellent customer service, operated cash registers, computers, and etc to promote successful customer transactions.
Avg. Salary: $0 · Company Rank: Not Available
Saint Paul's College
Answering telephones, sorting, collating, filing, and distrbuting mail for various assignments by accessing to copier machines, computers, etc. Ran errands if necessary in a timely manner
Avg. Salary: $0 · Company Rank: Not Available
Sharps Compliance, Inc.
Directed all functions of Customer Support Staff for new and existing customers for medical waste. This included sales, reorder, coordinate with shipping and billing depts. Developed new inside sales dept.
Avg. Salary: $65,000 · Company Rank: Not Available
Metro One Telecommunications
Directed all operations for 300 employee call center for 1.75M calls per month in directory assistance. Included duties were hiring, training, scheduling, employee review, payroll, P/L. Center operated 24/7.
Avg. Salary: $65,000 · Company Rank: Not Available
