Customer Service Manager Career Research and Resources
Philips Healthcare
Managed the technical and clinical aspects of support and staff to provide high level support for internal and external customers of over 93% customer satisfaction. Created the Cardio\Vascular imaging specialist’s teams which help drive Philips to be ranked number 1 Cardiac imaging. Provided review and validation of new systems releases, upgrades and service documentation. Managed escalations for the cardiovascul...
Avg. Salary: $120,000 · Company Rank: Not Available
Philips Healthcare
Functioned as a New Product Introduction (NPI) representative for the service organization and worked with Product Manufacturing to ensure product serviceability and field integration. Conducted product performance analysis of sites over standard and identified areas for improvement. Qualified and maintained the TOP issues, problem lists and drove resolution through Product Manufacturing. Facilitated the evaluati...
Avg. Salary: $120,000 · Company Rank: Not Available
Publishers Discount Warehouse
Oversaw all operations of 2 inbound call centers and 1 outbound center for direct to consumer maazine sales.
Avg. Salary: $65,000 · Company Rank: Not Available
Colorado Prime Foods
Direct responsibility of all operations and performance for 12 call centers for the Western Division.
Avg. Salary: $65,000 · Company Rank: Not Available
American Crew, a divsion of ColomerUSA
As department head, interacted daily with Distribtuion, Finance, Outside sales and Marketing Departments serving worldwide network of distributors and retailers of haircare products. Led team of account managers interacting with customers; processing orders; managing logistics; inside selling and handling a wide variety of customer concerns. Managed the execution of many sales and marketing programs with major retail and di...
Avg. Salary: $80,000 · Company Rank: Not Available
Airwalk, LLC
Managed team of account managers providing order processing; problem resolution and logistics management to major retailers of action footwear including: Footlocker, Dillards, JC Penney, and Sports Authority.
Avg. Salary: $80,000 · Company Rank: Not Available
Lowe Alpine Systems, Inc.
Managed team of account managers providing order processing; account management; logistics management; and after-sales service to a wide network of outdoor sports retailers including: REI, Galayan's, & Dick's sporting goods. Created the position and established the operational procedures.
Avg. Salary: $80,000 · Company Rank: Not Available
Recreational Equipment Inc. (REI)
Promoted from store level to National HQ, I negotiated large group sales for REI. We sold to government agencies ( Forest Service, Natl Park Service etc.) and large commercial groups products which often required special custom production & sourcing.
Avg. Salary: $80,000 · Company Rank: Not Available
Four Seasons Hotel
Performed role of General Manager during the overnight shift.
Avg. Salary: $52,000 · Company Rank: Not Available
Conrad Hotel
Provided daily leadership to room division staff and represented executive team during peak and off peak times.
Avg. Salary: $52,000 · Company Rank: Not Available
