Customer Service Manager Career Research and Resources
Convergys
Responsible for payroll management, scheduling, weekly coaching and development of employees as well as monitoring employee calls Effectively resolved customer complaints, and conducted interview and hiring of new employees Administered payroll, requests for time off, FMLA tracking and compliance, employee incentive program and daily reporting Consistently provided statistical data to upper management, managed opera...
Avg. Salary: $37,612 · Company Rank: Not Available
Calphalon Corporation
Assisted in the transfer of the Consumer Relations Department from Wisconsin to Ohio Traveled to Wisconsin on a bi-weekly basis to gather information needed to complete the transition Successfully created and maintained all information sources to better assist consumers and employees Effectively trained new employee Provided consumer service via email, telephone and postal mail Entered consumer orders for warran...
Avg. Salary: $37,612 · Company Rank: Not Available
Talk America
Professionally provided customer service for local and long distance telephone customers, troubleshooting service difficulties, answering billing questions, adding, deleting or changing features and services on customer’s accounts, requesting and processing payments on delinquent accounts
Avg. Salary: $37,612 · Company Rank: Not Available
Convergys
Responsible for payroll management, scheduling, weekly coaching and development of employees as well as monitoring employee calls Effectively resolved customer complaints, and conducted interview and hiring of new employees Administered payroll, requests for time off, FMLA tracking and compliance, employee incentive program and daily reporting Consistently provided statistical data to upper management, managed opera...
Avg. Salary: $37,612 · Company Rank: Not Available
Toledo Police Federal CU
Responsible for cash handling, loan pre-approval, processing and closing various types of loans, including; mortgage, second mortgage, home equity, auto, personal, and credit card, ensuring all title paperwork was completed and filed for mortgage loans in a timely manner Accounted for ordering office supplies and processing vehicle title work Performed Notary Public duties, maintained vehicle insurance records, and co...
Avg. Salary: $37,612 · Company Rank: Not Available
Saba
Provide proactive account management to new customers and at risk customers. Engage with multiple teams within the organization to facilitate quick resolution to customer issues.
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Managed the training and evaluation of 4 field managers in the Nassau County region. Interviewed, selected and trained new personnel for fieldwork. Directed operational logistics, training, evaluations and staff scheduling for 40 field and clerical employees. Regulated the maintenance and assignment of a fleet of 20 corporate vehicles. Managed the daily walk in remittance processing averaging $100,000 per day while audit...
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Developed and managed collections and credit programs utilizing Aspect predictive dialer software and hardware. Trained, evaluated, and counseled Team members ' on their performances. Organized and provided regular target statistics and also Team reports for senior management. • Negotiated and established repayment plans for delinquent clients. • Established a Pay-By-Phone project collecting arrears of over $2 million doll...
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Served as shop steward for I.B.E.W. Local 1381. Resolved employee/management disputes, wage discrepancies, and contractional interpretations. As an executive officer of the Union, directly participated in the negotiation of two labor contracts.
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Project member in developing a new business system for the company. Responsible for analyzing all aspects of the current business system. Developed new procedures and requirements for the new system. Assisted in the creation of a data structure for the new system comparing it to the current system. Performed interviewing and analyzing of all departments utilizing the new system. • Project member in developing a new business...
Avg. Salary: $85,000 · Company Rank: Not Available
