Convergys Work Values

Daily Duties at Convergys:

 Responsible for payroll management, scheduling, weekly coaching and development of employees as well as monitoring employee calls  Effectively resolved customer complaints, and conducted interview and hiring of new employees  Administered payroll, requests for time off, FMLA tracking and compliance, employee incentive program and daily reporting  Consistently provided statistical data to upper management, managed operations to ensure customer calls are handled in a timely and efficient manner  Responsible for designing and implementing a special support team that was a liaison for the center and clients during migration periods of the customer base, resulting in more timely and efficient customer service  Managed call center operations to ensure client contractual requirements were met and maintained  Worked directly with the Training department to create and maintain information sources, resulting in more knowledgeable employees and improved customer relations  Accounted for 61-119 employees as well as well as 6 Team Supervisors

What they like about Convergys:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Management, Quality, Coaching, Development, Hiring, Promotions, Operations, Client, Monitoring, Computers, Feedback, Improvement, Call Center, Leader, Insightful, Presentations

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Personnel Management, Client Service, Customer Service, Operations Management, Project Implementation, Payroll Management, Presentations, Hiring and Promotions, Collections/Billing, Staf Development/Productivity Growth, Problem Solving and Scheduling, Loan Processing, Bank Account Reconciliation, Credit Analysis

These are some of the questions we asked our climbers about their experiences with Convergys: