Customer Service Manager Career Research and Resources
Sun Microsystems Federal
Managed multi-million dollar, nationwide service accounts for the Department of Energy (DOE), Navy Marine Corps Intranet (NMCI) and Lockheed Martin. Developed deployment and quality assurance plans for rollouts of major system upgrades and technology refresh projects. Monitored day-to-day activities at these accounts. Held weekly/monthly conference calls to be pro-active.
Avg. Salary: $0 · Company Rank: Not Available
Storage Technology Corporation
Managed five field service technicians and hundreds of customer accounts in the San Diego area. • Responsible for the day-to-day activities, including storage equipment installations and upgrades, corrective and preventive maintenance, and customer and employee management. Also maintained the network gear for many large San Diego customers.
Avg. Salary: $0 · Company Rank: Not Available
Philips Healthcare
Responsible for global customer support, to include staffing of over 100 individuals, maintaining infrastructure, connectivity tools, applications, integration and process improvement through out four separate support centers . Managed customer support centers in Rhode Island, California, The Netherlands and Peru driving a One Philips seamless approach, providing consistent customer experience from a 7/24 support program...
Avg. Salary: $120,000 · Company Rank: Not Available
Philips Healthcare
Staffed and grew the National PAC’s support team, based in Atlanta, recruiting over 30 Technical support personnel and management. Responsibilities included a budget of over $8M for equipment and staffing. . Improved customer satisfaction from 40% to consistently over 90%. . Received service achievement award for largest turnaround in customer satisfaction. . Created and managed new Customer Advocate team driving cust...
Avg. Salary: $120,000 · Company Rank: Not Available
Assist America Services
• Supervised Call Center staff of 20 individuals - 18 coordinators and 2 managers. • Worked with Sales and Account Management to coordinate the transition of new clients to begin utilizing the travel services. • Conducted annual reviews and hired new staff.
Avg. Salary: $65,000 · Company Rank: Not Available
Assist America Services
• Supervised 6 Medical Coordinators, providing training and case oversight on a daily basis. • Resolved client complaints • Conducted monthly reviews for the medical coordinators
Avg. Salary: $65,000 · Company Rank: Not Available
Assist America Services
• Responded to clients who are having medical and travel emergencies. Responsibilities include recommending appropriate medical facilities worldwide, coordinating the transportation of clients to higher levels of care via air ambulance or commercial carrier with medical escorts (evacuation). coordinating the safe return of clients once discharged from the hospital (repatriation). • Coordinated the printing and mailing of...
Avg. Salary: $65,000 · Company Rank: Not Available
Montgomery Emergency Medical Services
Served as President for 5 years, 2001-2004 & 2009. Have been an Emergency Medical Technician since 1995. • Supervised the operations division of MEMS as President from 2001 - 2004. Oversaw the creation of the annual budget, interfaced with the Township Committee in matters dealing with the organization. Was an adhoc member of all Squad committees. Created an environment of volunteer recognition, open communications a...
Avg. Salary: $65,000 · Company Rank: Not Available
TelcordiaTechnologies
• Provided desktop support for Windows 2000 and Windows NT 4.0, including problem solving and installation of hardware and software upgrades. Supported Lotus Notes, MS Outlook, Netscape 4.7, Office 97 and 2000 • Provided replacement Dell and Compaq desktop and laptop PC’s, installing Windows 2000, Windows NT, Office 2000 and applicable software using Ghost and Winstall software. • Created a training manual for new hires...
Avg. Salary: $65,000 · Company Rank: Not Available
Cintas First Aid & Safety
Handling all accounts receivable/new account credit checks/activations. Payroll, HR generalist, customer service, billing/invoicing, service and sales manager support
Avg. Salary: $36,000 · Company Rank: Not Available
