Philips Healthcare Work Values

Daily Duties at Philips Healthcare:

Responsible for global customer support, to include staffing of over 100 individuals, maintaining infrastructure, connectivity tools, applications, integration and process improvement through out four separate support centers . Managed customer support centers in Rhode Island, California, The Netherlands and Peru driving a One Philips seamless approach, providing consistent customer experience from a 7/24 support program. . Developed new customer support model, improving first time fix rate, lowering call volume and implementing customer follow up policy . Integrate CRM tools and telephony infrastructure to drive productivity within the call flow and escalation process, minimizing overall call time. . Managed customer support centers in Rhode Island, California, The Netherlands and Peru driving a One Philips seamless approach, providing consistent customer experience from a 7/24 support program . Develop business strategies improving service margins and lowering supply chain delivery costs . Integrate CRM tools and telephony infrastructure to drive efficiency within the call flow and escalation process, minimizing overall call time . Utilize and review key support metrics to create Best Practice customer experience programs and process . Created global training program assuring up to date technical support delivery

What they like about Philips Healthcare:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Atlanta, Marietta, Medical Case Manager, Medical Call Center Management, Healthcare Manager, Call Center Director, Field Service Operations, Customer Support, Program Manager, Program Director, Strategy Creation, merger and aquisition, alpharetta, crm, best practice, telephony, roswell, duluth, johns creek, Lean six sigma

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , career development, Creating Business Strategy, process improvement, Team Player, Work Ethic

These are some of the questions we asked our climbers about their experiences with Philips Healthcare: