Philips Healthcare Work Values

Daily Duties at Philips Healthcare:

Staffed and grew the National PAC’s support team, based in Atlanta, recruiting over 30 Technical support personnel and management. Responsibilities included a budget of over $8M for equipment and staffing. . Improved customer satisfaction from 40% to consistently over 90%. . Received service achievement award for largest turnaround in customer satisfaction. . Created and managed new Customer Advocate team driving customer loyalty . Extensive product management, including development, product life cycle and transition plan . Negotiated and managed 3rd party contracts to align with current Philips service contracts creating higher renewal rate while lowering support costs

What they like about Philips Healthcare:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Atlanta, Marietta, Medical Case Manager, Medical Call Center Management, Healthcare Manager, Call Center Director, Field Service Operations, Customer Support, Program Manager, Program Director, Strategy Creation, merger and aquisition, alpharetta, crm, best practice, telephony, roswell, duluth, johns creek, Lean six sigma

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , career development, Creating Business Strategy, process improvement, Team Player, Work Ethic

These are some of the questions we asked our climbers about their experiences with Philips Healthcare: