Customer Service Manager Career Research and Resources
Cross Telecom
Managed team of technicians responsible for the installation and implementation of the full range of converged Avaya products and services. Hands on experience with Symposium, Nice recording system, Cisco Call Manager & Nortel based telephony systems (PBX, CMS, modular messaging voice mail, predictive dialers).
Avg. Salary: $65,000 · Company Rank: Not Available
NBC Universal
Responsible for managing all aspects of store operations including supervising everything from sales to operations, inventory management and loss prevention.
Avg. Salary: $65,000 · Company Rank: Not Available
NBC Universal
Managed the daily running of the call center; met with supervisors and team leaders to gather information and resolve issues. Developed and implemented employee call center training programs. Maintained up-to-date knowledge of industry developments and involvement in networks; monitored random calls to improve quality, minimize errors and track operative performance.
Avg. Salary: $65,000 · Company Rank: Not Available
Sprint Communications
Motivated and drove the store staff in meeting strategic business initiatives that included meeting sales objectives and providing world class customer service. Responsible for managing all aspects of store operations including supervising everything from sales to operations, inventory management and loss prevention.
Avg. Salary: $65,000 · Company Rank: Not Available
Electronic Data Systems for Saturn Corporation
While working for Electronic Data Systems for Saturn Corporation, my responsibilities included: Supervision of 30 Customer Care Agents in charge of maintaining customer satisfaction. Monitored, directed, and corrected email correspondence between agents and clients. Interviewed and evaluated candidates for employment, coached existing team members to improve communication, delivery skills and managed personnel development....
Avg. Salary: $60,000 · Company Rank: Not Available
Sprint PCS
Managed several customer service divisions, including customer care, business-to-business, and internet communications. Supervised 20 customer care specialists to council 70 clients each per day. Monitored all aspects of productivity, quality control, evaluations, and payroll management. Given total responsibility for departmental personnel development, including progressive discipline and training.
Avg. Salary: $60,000 · Company Rank: Not Available
Spherion
Spherion Account Manager at Distribution Center for Gap, Inc. Managed every aspect of account, including Business/Client negotiations, sought and processed orders for temporary employees, covering all aspects of HR management, including recruitment, staffing, training, safety orientation, payroll, benefits, and worker's compensation claims.
Avg. Salary: $60,000 · Company Rank: Not Available
AT&T
Handle an average of 50 client contacts a day, entering online orders, resolving customer concerns and promoting sales of residential, internet and wireless services, consistently meeting sales expectations.
Avg. Salary: $60,000 · Company Rank: 3.0 out of 5
easwari engineering college
Contacting, Following up and organizing on/off campus interviews either exclusively or jointly with other colleges. Establish interaction with companies for training the students and faculty. Identify external agencies and organize working with them for maximizing placement. Collecting feedback from students and from companies on the performance of students in the interview process
Avg. Salary: $100,000 · Company Rank: Not Available
Sykes Enterprises, Incorporated
As the Site Director, I manage all aspects of a 416 seat call center. I currently support 4 major telecommunications clients providing personalized sales, service, and support.
Avg. Salary: $115,000 · Company Rank: Not Available
