Customer Service Manager Career Research and Resources
AT&T
Directed and managed all activities associated with Call Center operations, including developing and implementing policies and procedures for converting the center to a sales and customer service environment. Established and implemented performance and service standards. Developed and implemented processes operational improvements to enhance efficiency and effectiveness of a 500 seat sales operation. Ensured productivity ...
Avg. Salary: $60,000 · Company Rank: Not Available
First Financial Network, Inc.
Spoke with investors purchasing loans from the FDIC and major banking institutions. Processing new investor registrations. Vetted investors through a vigours due diligence process to review FDIC loans. These guidelines were set-forth by the FDIC. Customer service, answered phone calls, daily office duties.
Avg. Salary: $55,000 · Company Rank: Not Available
MicroDental Lab
Avg. Salary: $55,000 · Company Rank: Not Available
ASML Inc., Silicon Valley Group
Provided performance analysis for 26 photo-lithography machines, at 11 customer sites (customers such as Infineon, Applied Materials, Intel, and Cypress Semiconductor). Oversaw operations of customer service team at Intel D2 for Micrascan and Twinscan lithography steppers / scanners. (The service team was comprised of 12 engineers from various disciplines. Note that a tenure of 7 years in this position is unusual; normal t...
Avg. Salary: $0 · Company Rank: Not Available
US Navy
Stationed in various locations around the world Chief Interior Communications Electrician. Served as Division Chief supervising over 30 people in various roles throughout military career.
Avg. Salary: $0 · Company Rank: Not Available
In Town Veterinary Group, Inc
Responsible for creating standardized training of all receptionists at 3 Veterinary Hospitals. Focused on improving Customer Service and Operational tasks. Created lecture for Advanced Customer Service and also taught basic class at New Hire Orientation.
Avg. Salary: $56,000 · Company Rank: Not Available
Petsmart
Sales, Customer Service, Hiring, Training, Payroll, Operations/Inventory, Auditing and Facility
Avg. Salary: $56,000 · Company Rank: Not Available
Bob Smith's Wilderness House
Created all policy and procedure manuals for company. Exceeded sales goals annually. Improved company reputation through increased effort in Customer Service and product assortment. Project manager for public events such as the Boston Harbor Island Sea Kayak Symposium, Boston Ski Shop, Boston Camping Show and others.
Avg. Salary: $56,000 · Company Rank: Not Available
Recreational Equipment Inc.
Sales, Customer Service, Hiring, Training, Performance reviews, Product Knowledge, Promotions and Operations
Avg. Salary: $56,000 · Company Rank: Not Available
Merrimac Valley Animal Hospital
Identified areas of opportunity to improve Client Services. Assisted in training the new Practice Manager in the areas of Human Resources
Avg. Salary: $56,000 · Company Rank: Not Available
