Customer Service Manager Career Research and Resources
Google, Inc.
Hired and led a new team in Singapore that provided support for all sales channels throughout the Asia Pacific Region. Managing a team that troubleshot and supported ad serving systems and other Internet-based applications. Primary liaison between sales teams, product management and engineering.
Avg. Salary: $75,000 · Company Rank: Not Available
Google, Inc.
Managed Technical Support and Field Service staff of over 30, which included remote staff working from Overland Park, Kansas office and various home office locations throughout the US. Managed production department which built servers and workstations configured with company software and then sent to customers. Managed purchasing and inventory departments.
Avg. Salary: $75,000 · Company Rank: Not Available
Clear Channel Communications
Managed 32 in-house customer support technicians for a 24/7 contact center, eight field trainers home based throughout the United State, and two customer support associates. Consolidated three different departments to include technical support, customer service and field technical services into one cohesive department. Managed department budget line
Avg. Salary: $75,000 · Company Rank: Not Available
Alpine Corporation
Avg. Salary: $76,500 · Company Rank: Not Available
Race Trac
I manage eight employees, run a gas survey, perform store walk with close attention to minor details, complete shift duty notebook on a hourly basis, count the safe and every cash register, make sure coupons, lottery and cigarettes are counted. Make sure fuel prices are changed correctly, check emails, change the price of fuel in the cashier system. Check in all vendors to make sure the proper product is coming in, inventor...
Avg. Salary: $36,000 · Company Rank: Not Available
Mattress Firm
• Work with brand representatives on all of the aspects of our inventory; inclusive of product knowledge, promotions, and strategic placement • Control pricing strategies through profit margin analysis, strategically assign point-of-purchase advertisements, and conduct consumer relations to clients
Avg. Salary: $36,000 · Company Rank: Not Available
Wal Mart
• Maintains effective housekeeping program. Keeps merchandise fresh so as to meet all local, state and federal health and civil code regulations and company standards. Ensures that associates work and operate deli equipment in a safe manner at all times complying with OSHA requirements. Insures compliance with all state, county and local weights and measures laws.
Avg. Salary: $36,000 · Company Rank: Not Available
Comcast
Director of Customer Service (Atlanta), Comcast Corporation ($35B communications company) – 2008 to 2010. Promoted to direct customer service team of 400+, including billing, service and sales managers, supervisors and front line employees. Created team environment built on trust and respect. Improved overall group efficiency, increasing productivity, sell-in of additional services and customer care scores. Managed $15M...
Avg. Salary: $110,000 · Company Rank: Not Available
Comcast
Customer Care Manager (Chicago), Comcast – 1998 to 2008. Managed team of eight supervisors and 200+ agents responsible for handling service and billing calls. Focused on hiring and staffing, leadership and employee development, as well as creating and meeting key metrics for new state-of-the-art call center.
Avg. Salary: $110,000 · Company Rank: Not Available
Cablevision Systems
Customer Care Manager / Supervisor / Representative, 1980-1998 Cablevision Systems ($8B communications company). Progressed from entry level position to manager, responsible for ensuring highest level of customer satisfaction. Developed, implemented and tracked quality service programs to increase sales and reduce churn. Led staff of 60 delivering overall customer service, including problem solving, technical support and...
Avg. Salary: $110,000 · Company Rank: Not Available
