Customer Service Manager Career Research and Resources
KCSOS
In this job I teach special education children from an assigned lesson plan. I am in charge of aides in the classroom and direct them with duties troughout the day.
Avg. Salary: $45,000 · Company Rank: 4.0 out of 5
Rosedale Union School District
In this job I drove a school bus on an assigned route picking up children at designated locations and providing them with safe transportation to and from school.
Avg. Salary: $45,000 · Company Rank: 3.0 out of 5
The Limousine Scene
In this job I was the weekend supervisor. I took orders for service assigned drivers, dispatched, handled any problems that occurred. I was also the Safety Coordinator and set up the company safety program. I implemented new training procedures for all new employees, ran safety meetings and investigated any safety violations.
Avg. Salary: $45,000 · Company Rank: 3.0 out of 5
Panama Buena Vista union School District
I trained all new drivers in the classroom as well as behind the wheel so that they could pass all required testing for the State of California. I provided trainig to all drivers through the classroom and in safety meetings. I kept all records current and informed employees when they needed additional training. I dispatched as needed and was the supervisor when the Director was out of the office. I also was on the accid...
Avg. Salary: $45,000 · Company Rank: 4.0 out of 5
Atari
Set global strategies for Customer Support as part of the Executive Team. Oversee all Studio Services initiatives for Cryptic Studios and Atari, including game master, focus groups for game testing, billing, fraud and technical support, account administration, online community relations and game beta programs. Selected Contributions: •Implemented an innovative in-game ticketing system that is unique in the game industry ...
Avg. Salary: $140,000 · Company Rank: Not Available
Rearden Commerce
•Implemented a two tiered support model (2nd and 3rd level support) with defined SLAs per tier •Conducted the first ever customer survey to gauge the pulse of the customer and establish a recovery plan to gain the trust of the customers and to prioritize what is important to the customer •Established monthly town halls to gather feedback and champion support initiatives to the customer base
Avg. Salary: $140,000 · Company Rank: Not Available
eBay
•Authored and designed the very first CS Technology Newsletter to all EBay Support worldwide as part of the Organizational Change Management (OCM) Strategy. •Analyzed all customer satisfaction surveys to put in place a roadmap to enhance the customer experience when in contact with eBay support •Managed the newly created OCM Team and implemented EBay's change management policy ahead of schedule. •Owned the Customer Support ...
Avg. Salary: $140,000 · Company Rank: Not Available
AlterEgo Networks
•Performed multi-functional role, assisting and managing startup of vendor-branded mobile phone browsers. Supported major clients, including HP, EBay, Sony, E*TRADE •Implemented and designed the Partner Manager 7x24 NOC and Support Center for major customers
Avg. Salary: $140,000 · Company Rank: Not Available
British Government
•Project managed the strategic migration from small, local help desks to a large, international based platform. •Managed the support teams in the upgrading of the IT infrastructure for all the British Embassies overseas, in excess of 150 countries and 10000 personnel. •Directly managed the worldwide help desk that provided support and guidance to 250+ British embassies overseas. •Developed quality support materials for Tier...
Avg. Salary: $140,000 · Company Rank: Not Available
Arbitron, Inc.
Responsible for day-to-day management of 200+ seat out-bound call center. Inspire the team to meet goals with tight timelines. Identify processes and implement improvements for center productivity and efficiency.
Avg. Salary: $75,000 · Company Rank: Not Available
