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British Government Work Values
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Daily Duties at British Government:
•Project managed the strategic migration from small, local help desks to a large, international based platform. •Managed the support teams in the upgrading of the IT infrastructure for all the British Embassies overseas, in excess of 150 countries and 10000 personnel. •Directly managed the worldwide help desk that provided support and guidance to 250+ British embassies overseas. •Developed quality support materials for Tier1 staff, and provided content for the development of customer self-help tools, which resulted in a 15% increase of first point resolution.
What they like about British Government:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Customer Service Management, Complaint Handling & Resolution, Business Case Development, Outsourcing Expertise, Self Service Support, Customer Satisfaction Enhancement , Process Reengineering, Performance Metrics Definition, Strategic Planning, Teambuilding & Training, Cost-Reduction Strategies, Change Management, Customer Support Build out
Skills
Customer Service Management, Complaint Handling & Resolution, Business Case Development, Outsourcing Expertise, Self Service Support, Customer Satisfaction Enhancement , Process Reengineering, Performance Metrics Definition, Knowledge Center Support Methodology, Teambuilding & Training, Change Management, Customer Support Build out
Information about British Government
Company Rank: Not Available
Average length of employment : 9 years
Average salary of employees: $140,000
These are some of the questions we asked our climbers about their experiences with British Government:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at British Government had these interests:
| Websites | |
|---|---|
| Tech Crunch http://www.techcrunch.com |
Keeps me up to date on latest technology companies and products |
| News Sites http://www.bbc.co.uk |
Being from the UK I like this website due to not being biased when reporting on news around the workd |
| Online TV http://www.hulu.com |
Watch all the latest episodes of programs I have missed due to work and family commitments. |
