Atari Work Values

Daily Duties at Atari:

Set global strategies for Customer Support as part of the Executive Team. Oversee all Studio Services initiatives for Cryptic Studios and Atari, including game master, focus groups for game testing, billing, fraud and technical support, account administration, online community relations and game beta programs. Selected Contributions: •Implemented an innovative in-game ticketing system that is unique in the game industry •Successfully launched Champions Online and Star Trek Online from pre-launch beta testing through live commercial launch •Actively supported over 1 million subscribers worldwide in 5 languages, English, French, Italian, German and Spanish •Set strategy, goals and expectations with multi-vendor outsourcing partners •Defined and implemented the new Atari.com support portal that focuses on self support and has seen a 60% reduction in contacts •Responsible for all aspects of customer focus testing on all Atari products •Serviced over 1.2 million active online users on our community boards •Set direction and strategy for acquiring and retaining a very active community base across all product lines •Organized and administered beta test plans for Champions Online and Star Trek Online

What they like about Atari:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Service Management, Complaint Handling & Resolution, Business Case Development, Outsourcing Expertise, Self Service Support, Customer Satisfaction Enhancement , Process Reengineering, Performance Metrics Definition, Strategic Planning, Teambuilding & Training, Cost-Reduction Strategies, Change Management, Customer Support Build out

Skills

Customer Service Management, Complaint Handling & Resolution, Business Case Development, Outsourcing Expertise, Self Service Support, Customer Satisfaction Enhancement , Process Reengineering, Performance Metrics Definition, Knowledge Center Support Methodology, Teambuilding & Training, Change Management, Customer Support Build out

These are some of the questions we asked our climbers about their experiences with Atari: