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Atari Work Values
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Daily Duties at Atari:
Set global strategies for Customer Support as part of the Executive Team. Oversee all Studio Services initiatives for Cryptic Studios and Atari, including game master, focus groups for game testing, billing, fraud and technical support, account administration, online community relations and game beta programs. Selected Contributions: •Implemented an innovative in-game ticketing system that is unique in the game industry •Successfully launched Champions Online and Star Trek Online from pre-launch beta testing through live commercial launch •Actively supported over 1 million subscribers worldwide in 5 languages, English, French, Italian, German and Spanish •Set strategy, goals and expectations with multi-vendor outsourcing partners •Defined and implemented the new Atari.com support portal that focuses on self support and has seen a 60% reduction in contacts •Responsible for all aspects of customer focus testing on all Atari products •Serviced over 1.2 million active online users on our community boards •Set direction and strategy for acquiring and retaining a very active community base across all product lines •Organized and administered beta test plans for Champions Online and Star Trek Online
What they like about Atari:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Customer Service Management, Complaint Handling & Resolution, Business Case Development, Outsourcing Expertise, Self Service Support, Customer Satisfaction Enhancement , Process Reengineering, Performance Metrics Definition, Strategic Planning, Teambuilding & Training, Cost-Reduction Strategies, Change Management, Customer Support Build out
Skills
Customer Service Management, Complaint Handling & Resolution, Business Case Development, Outsourcing Expertise, Self Service Support, Customer Satisfaction Enhancement , Process Reengineering, Performance Metrics Definition, Knowledge Center Support Methodology, Teambuilding & Training, Change Management, Customer Support Build out
Information about Atari
Company Rank: Not Available
Average length of employment : 17 years
Average salary of employees: $140,000
These are some of the questions we asked our climbers about their experiences with Atari:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Atari had these interests:
| Websites | |
|---|---|
| Tech Crunch http://www.techcrunch.com |
Keeps me up to date on latest technology companies and products |
| News Sites http://www.bbc.co.uk |
Being from the UK I like this website due to not being biased when reporting on news around the workd |
| Online TV http://www.hulu.com |
Watch all the latest episodes of programs I have missed due to work and family commitments. |
