Customer Service Manager Career Research and Resources
Steiner Sports
Managed staff requirements and evaluations · Distributed workload on a daily basis · Identified and worked with various departments to resolve system and procedural flaws · Provided weekly statistical data to identify trends
Avg. Salary: $75,000 · Company Rank: Not Available
XO Communications
Meet measurable goals consistently over Maintain, grow existing top business accounts through strong relationships with customers. Focus on detail. Trouble shooting service outages, escalations. Interact with several contacts within company for technical, billing, and renewals. Develop strong rapport by follow up, detail and result driven attitude. Interface with internal and external customers. Self motivated and self...
Avg. Salary: $80,000 · Company Rank: 4.0 out of 5
XO Communications
• Effectively managed team to transition San Diego market to success increasing revenue of assigned account with 12% growth. • Provide leadership, personal growth to individuals of varying levels of experience. Joined in customer visits, escalated trouble issues to Sr Management teams for prompt resolution. Instilled in the team a renewed sense of responsibilty and dedication through my participation without micromanagin...
Avg. Salary: $80,000 · Company Rank: 5.0 out of 5
Qwest Communications
Proposals, quotes and presentations. Quality assurance analysis - working with engineers and operations in supporting high profile business accounts. Technical support to Major accounts. Escalate and difuse outages. Strong internal relationships allowed me ability to work closely with Sr techs, VP of Operations. Regional position without local support. I worked in San Diego, while my Manager was located in Orang...
Avg. Salary: $80,000 · Company Rank: 4.0 out of 5
Western Union
Provide leadership for 420 employees located in contact centers around the globe. Direct oversight for delivery of customer service for North America originating contacts. Maintained fiscal and budgetary responsibility while ensuring lean and cost efficient organization while delivering the highest quality of service.
Avg. Salary: $70,000 · Company Rank: Not Available
Western Union
Managed key relationships for cross-functional teams ensuring timely delivery of product and service support across all levels of management. Drove business strategy within the organization, and owned the policy for customer care handling, this done while balancing management of cost, efficiency, and the need for ongoing service enhancement.
Avg. Salary: $70,000 · Company Rank: Not Available
Western Union
Oversaw the daily operations of the customer care contact center, responsibilities included workforce management, real time call routing strategies, coaching and development of customer service representatives.
Avg. Salary: $70,000 · Company Rank: Not Available
SBC
Collaborated with facility specialists, network engineers and equipment vendors to establish a customer care organization providing support for a new company created to provide service for the DSL product offering.
Avg. Salary: $70,000 · Company Rank: Not Available
AT&T
Developed associates to attain skills to successfully sale AT&T products and services. Ensured representatives achieved specific sales, call quality and customer satisfaction objectives. Monitored calls and provided feedback to develop effective sales and call quality techniques.
Avg. Salary: $70,000 · Company Rank: Not Available
Western Union
Direct Call Center Management team of twenty six in support of Western Unions five internal call centers and twenty nine outsource vendor sites. This includes Real time call Management, budgeting, scheduling and forecasting, capacity planning for approximately 3,200 Customer Service Representatives and 42 million calls per year.
Avg. Salary: $153,801 · Company Rank: 4.0 out of 5
