Customer Service Manager Career Research and Resources
Openwave
2001 to 2003 - VP of Americas Customer Advocacy (professional services) 2003 to 2005 - VP/GM of Global Services
Avg. Salary: $0 · Company Rank: Not Available
Oracle
General business management responsibilities for product support services throughout Latin America.
Avg. Salary: $0 · Company Rank: Not Available
Digital Equipment Corporation
General management of service operations and businesses over a period of 26 years.
Avg. Salary: $0 · Company Rank: Not Available
Accredo Health Group - A Medco Company
Facilitate customer service activities for multiple locations Monitor performance metrics for locations Corporate Performance Improvement Coordinator Subject Matter Expert for company software system Acting member of working group for ongoing development of system enhancements Facilitate all corporate training activities
Avg. Salary: $58,500 · Company Rank: Not Available
Wells Fargo Insurance
Establish and grow call center to support Sales backend functions and provide for service agency customers. Hire and develop call center teams. Create and implement call center policies and procedures. Set performance standards. Provide coaching and feedback to encourage enhanced skills and develop future leaders within call center team members.
Avg. Salary: $52,000 · Company Rank: Not Available
Aetna/CCSI Consulting
Analyze and create system reports for new system platform to process overpayment refunds. Manually distribute system reports relevant to backlogged work inventory, while new platform brought online. Daily consultations with Senior Project Manager and IT staff to identify gaps in data capture. Establish baseline for system reports to track daily staff production. Coordinate and distribute inventory work items to outsource ve...
Avg. Salary: $52,000 · Company Rank: Not Available
Self Employed Independent Insurance Agent
Perform in home Sales presentations of Life, Health and Long term care products. Prospecting for new clients, appointment setting, customer service and support during underwriting process.
Avg. Salary: $52,000 · Company Rank: Not Available
Blue Cross Blue Shield of NC
Oversight for day to day operations of call center team and team of enrollment specialists. Collaborated with senior level director to set annual department budget. Plan staffing to ensure production and performance standards within federal compliance guidelines. Develop 2 team lead direct report through mentoring and coaching. Oversight of hiring department staff. Oversight of annual staff performance reviews, to approve p...
Avg. Salary: $52,000 · Company Rank: Not Available
Blue Cross Blue Shield of NC
Manage day to day call center team of up to 27 representatives. Monitor calls to provide coaching to team members, ensuring compliance with department standards. Administering performance improvement plans as indicated for low performing staff members. Mentor and develop team members to assume leadership roles within call center or ancillary departments within the company. Maintained team member files and provided input to ...
Avg. Salary: $52,000 · Company Rank: Not Available
Priority Health
Manged the operations of the inbound call center which included 9 direct reports as well as 80-100 front line representatives in 4 locations.
Avg. Salary: $60,000 · Company Rank: Not Available
