Customer Service Manager Career Research and Resources
DirectLine Technologies
Developed and implemented sales and account management strategies for non-profit organizations across the country, expanding business across all verticals, and consistently exceeding annual performance expectations by an average of 140%. Expanded client portfolio from $500K to over $1.6 Million in annual revenue over three year period.
Avg. Salary: $65,000 · Company Rank: Not Available
Convergys Corporation
Led a team of call center managers in the design and implementation of a system and process, including metrics and measures, now used company-wide to measure and improve operational performance. Worked with cross-functional teams through the implementation cycle, driving improvements throughout the business.
Avg. Salary: $65,000 · Company Rank: Not Available
TIGER Drylac USA, Inc.
• Office management for Kennesaw, GA office • Provided inventory management for Southeastern distribution warehouse containing approximately $380,000.00 and 120,000 lbs. in powder coating inventory and stocking over 800 different items in three sizes. • Supervised a 7200 square foot warehouse and its two employees. Received approximately twenty mixed skids per week. Shipped approximately 125 orders per week consisting of an...
Avg. Salary: $47,500 · Company Rank: Not Available
FirstPlus Financial
Managed the payment processing of lockbox exceptions, account adjustments, return items , and internal payment methods.Handled staffing, payroll, and quality assurance.
Avg. Salary: $47,500 · Company Rank: Not Available
JPMorgan Chase
Chief leadership position for National Lockbox Client Servcies. Team leader for Post Migration support. Train and develop staff. Work as treasury services liaison to identify and correct problems, improve operations, and resolve quality issues. Monitor and streamline expenses.
Avg. Salary: $47,500 · Company Rank: Not Available
Home-Based
Perform primarily numeric data entry on various and sometimes complex invoices . Attract firms to post web links.
Avg. Salary: $47,500 · Company Rank: Not Available
Aetna
Train on medical terminology, state & federal law, and all the different types of plans that Aetna provided. Relate plan provisions to users.
Avg. Salary: $47,500 · Company Rank: Not Available
Wachovia
Leads a staff in sales, service and operations. Responsibilities include coaching team around customer service though modeled behavior, on the spot coaching and real time coaching leading to increase sales and a higher level of customer service. Last two years team customer service scores were in the top percentile in the region. Meeting and exceeding sales goals. My teams have won multiple regional campaigns. Handling...
Avg. Salary: $45,000 · Company Rank: Not Available
Pharmaceutical
Managed a call center of 150 employees oversaw recruiting, training, evaluations, absence tracking, discipline, and terminations. Coached and developed staff on organizations, individual goals and area of improvements. Developed Q&A call volume and qualitative call system procedures and significantly increased level of customer service. Handled escalated calls when necessary and resolved client/member issues and concerns...
Avg. Salary: $60,000 · Company Rank: Not Available
Mortgage
Managed a staff of 150-200 employees and oversaw recruiting, training, evaluations, absence tracking, discipline, and terminations. Successfully coached and developed staff on organization, individual goals, and areas for improvement. Monitored quality of calls, processed monthly calibrations, and coached staff on delivery improvements. Processed and completed monthly incentives for staff. Developed Q&A, call volume and...
Avg. Salary: $60,000 · Company Rank: Not Available
