Customer Service Manager Career Research and Resources
Old Republic Title
Manage a high volume of accounts for banks, and mortgage servicers on loans being processed for short sales and foreclosure. Review realtor and broker applications, evaluate agent experience and make decisions for the purpose of agent approval and working for our company. Maintain client and broker relationships through effective communication, problem solving, and timely resolution of brokers needs to complete the work. ...
Avg. Salary: $40,000 · Company Rank: Not Available
Countrywide Funding Corporation
Managed inbound calls, and walk-in customers regarding programs and qualifying. Advised customers new options with solutions. Managed multiple priorities and maintained effective results in a quota driven workplace. Process loan applications, collect and review all supporting documents. Review loan documentation and submissions to determine accuracy and the validity of the information. . Manage a portfolio of submissions ...
Avg. Salary: $40,000 · Company Rank: Not Available
ATT Mobility PR
Avg. Salary: $39,000 · Company Rank: Not Available
Centurion, Inc
Bid preparation, relationship building, trouble shooting, order processing and follow up.
Avg. Salary: $42,000 · Company Rank: Not Available
Envelopes Only, Inc.
Expand existing accounts and develop new ones. Bid preparation, order preparation, managing artwork & proofing, ensure customer satisfaction.
Avg. Salary: $42,000 · Company Rank: Not Available
Global Cash Access
Managed Operations of an inbound/outbound Call Center with 80 employees and 4 supervisors for Cash Advance services within the Casino industry. Increased efficiencies to reduce staffing requirements by 30% through cross-training while ensuring the continuation and enhancements of services. Reviewed statistical data regarding productivity levels and performance; made recommendations and took action when appropriate. Provi...
Avg. Salary: $70,000 · Company Rank: Not Available
SITEL
Managed Operations of a High Speed Internet Technical Support Call Center with 220 employees and 14 Team Managers Successfully met Key Performance Indicator goals Developed and implemented Policies and Procedures Hired, managed, developed, and evaluated production staff to ensure that proper methods and techniques were used to achieve highest levels of quality and service Reviewed statistical data regarding productivity...
Avg. Salary: $70,000 · Company Rank: Not Available
People's Bank
Started a bank teller and was promoted several times. The regional leader in SBLI annuity sales. Opened new accounts and processed consumer loans. Projected a high level of customer service. As a result I was chosen to be a mystery shopper and helped to implement the banks new customer service initiative. I was one of the top performers in originating first mortgage products. As a result I was put in a special program...
Avg. Salary: $45,000 · Company Rank: Not Available
T-mart, TFZE Limited Nigeria
I the year 2009, I was recruited from the United States of America, as an expatriate to assist the General Manager in starting up T-Mart Nigeria Limited. Hired and trained as many as over 150 employees, including cashiers and customer service personnel, in providing first-rate service. Designed and implemented strategic business plan developed through in-depth research, in charge of merchandising and trained associates in...
Avg. Salary: $70,000 · Company Rank: Not Available
Voxeo
Led Customer Support, Account Management, Educational Services, Documentation, Quality Assurance
Avg. Salary: $0 · Company Rank: Not Available
