Customer Service Manager Career Research and Resources
Citi Mortgage
Responsible for the development and ongoing execution of Capacity Plans and MIS for CitiMortgage Retail Lending business. The Retail Lending business has a staff of 1150 employees and will have Mortgage Originations of 10 – 11 Billion in 2004.
Avg. Salary: $153,801 · Company Rank: 3.0 out of 5
Corecomm
Direct Call Center Operations consisting of 105 Customer Service Reps across two sites. Responsiblities included budgeting for overall staff of 157, call volume and staff modeling, interviewing and hiring process, Executive Appeals / Correspondence area and Project Management
Avg. Salary: $153,801 · Company Rank: Not Available
Ameritech
Supported the Consumer Sales Organization in the attainment of its annual revenue objective of $5.4 billion. Led team of ten staff members who were responsible for all elements of sales results tracking and reporting, objective setting and sales forecasting, sales incentive and recognition programs and strategies in support of revenue objectives for fifteen call centers across a five state Ameritech region.
Avg. Salary: $153,801 · Company Rank: Not Available
American Express Company
Director in the inbound Call Center operation of eight hundred telephone representatives. The Call Center handled 15 million customer service related calls annually. Directly responsible for staff of ten supervisors and 150 telephone service representatives as well as Project Management.
Avg. Salary: $153,801 · Company Rank: 4.0 out of 5
Cross Match Technologies
All post sale customer interfaces, policy, budgets and personnel, including: project management teams for final customer requriements, system configuration, delivery and customer training, call center (first level and technical), field implementation and field service, and RMA repair scheduling and delivery.
Avg. Salary: $130,000 · Company Rank: 4.0 out of 5
Motorola, Inc.
Software engineer and ultimately team leader responsible for designing, developing, and servicing large communication systems and communication devices for the consumer market.
Avg. Salary: $130,000 · Company Rank: 4.0 out of 5
APG, Inc.
Management and policy decisions for company owned retail outlets, day to day management of trucking including management of environmental, transportation and US Coast Guard regulatory requirements, sales and marketing, and new business ventures.
Avg. Salary: $130,000 · Company Rank: 4.0 out of 5
HH Gregg
Sales of electronics
Avg. Salary: $50,000 · Company Rank: Not Available
Best Buy
Manage Day to day operations of 200000 Sq, Feet warehouse in the Southeast. Distribute to 120 retail stores in the southeast. Manage Safety, Inbound and outbound product, store returns, and customer service
Avg. Salary: $50,000 · Company Rank: Not Available
Roehl Transport
Manage fleet of 40-45 tractor trailers and drivers nationally. Responsibel for safety, dot and vehicle maintenance
Avg. Salary: $50,000 · Company Rank: Not Available
