Customer Service Manager Career Research and Resources
Mortgage
Managed Call Center Staff of up to 15 employees. Oversaw all personnel issues, including recruiting, training, and employee development. Coached and developed staff on organization and individual goals and areas for improvement. Listened and coached on quality of calls, processed monthly calibrations, and had staff listen to the call to make future changes. Processed and completed monthly incentives for staff by prepari...
Avg. Salary: $60,000 · Company Rank: Not Available
LaCosta Limousine
Created a Call Center Environment from buying the phone system to new phones, desks and monitors. Required to purchase a phone system that could give me an IVR and a system matic and user friendly phone options for clients, reservations, emergencies and dispatch. Purchased and implemented a new phone system through Protel. Creating detailed customized reports from how many calls per hour to how many calls per month. Was ...
Avg. Salary: $60,000 · Company Rank: Not Available
Capital One Auto Finance
Lead, coach and develop skills of 15+ associates; handle esclated calls, analyze performance management data, interview new candidates, manage associate performance, report weekly/monthly performance results to senior leadership
Avg. Salary: $53,000 · Company Rank: Not Available
Asset Acceptance Capital Corporaton
Review status of delinquent accounts; ensure appropriate account activity; audit and approve suits submitted for potential litigation and recovery; all aspects of associate performance and conduct
Avg. Salary: $53,000 · Company Rank: Not Available
Westaff Services
Filled employment needs of existing client base, solicitation of new clients, interview potential employees through standardized testing and professional asessment
Avg. Salary: $53,000 · Company Rank: Not Available
Rent-A-Center
Inventory control, profit and loss of the store, including budget adherence, payroll, scheduling, performance mangement, hiring, development of staff
Avg. Salary: $53,000 · Company Rank: Not Available
John Morrell Company
provided strategic leadership and direction to the customer service representatives tasked with servicing accounts for two companies covering the entire US - sales appx $2B annually
Avg. Salary: $67,500 · Company Rank: Not Available
Sara Lee One
Directed and oversaw retail operationsf or 5 different territories. Liaised between the sales team and a third party broker to ensure the Sara Lee iniutiatives and procedures were properly executed at store level
Avg. Salary: $67,500 · Company Rank: Not Available
Sara Lee One
One of five managers responsible for starting up a centrailzed customer service department for Sara Lee One with bringing all IOC's to one location. Provided leadership and training to customer service representatives supporting retail customers in NE USA. Worked close with sales / brokers to resolve any customer concerns.
Avg. Salary: $67,500 · Company Rank: Not Available
Sara Lee One
Responsible for directing daily activities for Hillshire Farm during the transition from IOC to Sara Lee one
Avg. Salary: $67,500 · Company Rank: Not Available
