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Mortgage Work Values
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Daily Duties at Mortgage:
Managed Call Center Staff of up to 15 employees. Oversaw all personnel issues, including recruiting, training, and employee development. Coached and developed staff on organization and individual goals and areas for improvement. Listened and coached on quality of calls, processed monthly calibrations, and had staff listen to the call to make future changes. Processed and completed monthly incentives for staff by preparing numbers for Q&A, call volume, and qualitative. Trained all new hires. Met with staff monthly to improve quality of the call and gave positive feed back to handle difficult customers.
What they like about Mortgage:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Client Services, Call Center Manager, Call Center Supervisor, Operations Manager, Customer Service, Finance Manager
Skills
P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , MS Word, Outlook, Center Vu, IntelliCenter, Perform well under high-stress situations
Information about Mortgage
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with Mortgage:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Mortgage had these interests:
| Books | |
|---|---|
Keeping your Employees Happy |
Ways to keep your employees happy by positive reinforcement |
