Mortgage Work Values

Daily Duties at Mortgage:

Managed Call Center Staff of up to 15 employees. Oversaw all personnel issues, including recruiting, training, and employee development. Coached and developed staff on organization and individual goals and areas for improvement. Listened and coached on quality of calls, processed monthly calibrations, and had staff listen to the call to make future changes. Processed and completed monthly incentives for staff by preparing numbers for Q&A, call volume, and qualitative. Trained all new hires. Met with staff monthly to improve quality of the call and gave positive feed back to handle difficult customers.

What they like about Mortgage:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Client Services, Call Center Manager, Call Center Supervisor, Operations Manager, Customer Service, Finance Manager

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , MS Word, Outlook, Center Vu, IntelliCenter, Perform well under high-stress situations

These are some of the questions we asked our climbers about their experiences with Mortgage: