Customer Service Manager Career Research and Resources
Globoforce Software
Avg. Salary: $1 · Company Rank: Not Available
Qualcomm, Inc.
Avg. Salary: $1 · Company Rank: Not Available
PAR Logistics Management Services
Avg. Salary: $1 · Company Rank: Not Available
UTV True Games
Oversaw the progress and completion of all deliverables, milestones and projects for both Customer Support and Community. Organized and coordinate weekly Community events for all applicable online games. Verify and work to see that all CS tools and requirements were integrated into all titles; live and in development. Directly manage CS and Community personnel. Establish unified messaging and worked to align marketing, ...
Avg. Salary: $60,000 · Company Rank: 2.0 out of 5
Blizzard Entertainment, Inc.
Oversee 37 game masters, approve schedule change requests, act as point of escalation for irate contacts, conduct monthly meetings with Game Masters and Seniors. Act as conduit for communicating changes and shifts in workflow to the team as a whole, as well as coordinating the activities of specialty GM's to help in times of significantly broken game systems. Maintain KPI sheets for each GM and coach to expected establish...
Avg. Salary: $60,000 · Company Rank: 3.0 out of 5
Blizzard Entertainment, Inc.
Track and monitor incoming ticket load, raise alerts and find solutions for emerging issues. Coordinate ticket resolution with Team Managers, seeking specialized seasoned GM's to address blocks or tpoic specific tickets.
Avg. Salary: $60,000 · Company Rank: 4.0 out of 5
Blizzard Entertainment, Inc.
As one of five Senior Point, I was charged with overall operational oversight. Any newly found or emerging issue that impacted operations was brought to my attention, for guidance, support and resolution. Construct operational workflows to address any variety of in game issues that crop up, from a new manner of hacking accounts, to win-trading by competitive PVP teams, broken quests, missing items, server stability or con...
Avg. Salary: $60,000 · Company Rank: 3.0 out of 5
Blizzard Entertainment, Inc.
Respond to tickets from players enjoying WoW. Serve as a resource for my peers. Act as stand in for my Senior when he/she is away. Take on additional tasks, as assigned. These would be assignments of a highly technical and/or complex nature.
Avg. Salary: $60,000 · Company Rank: 4.0 out of 5
Reliable Consultants, Inc.
Ensuring that all audio video systems in the stores stayed in working order, while expanding said systems where appropriate. This included background music systems, TV and VCR/DVD system behind the counter to check returns, CCTV security camera and recording systems, anti-theft inserts in all products, auto door locking mechanisms utilized for the overnight shift or during emergencies. Maintain intranet systems, VPN/firewa...
Avg. Salary: $60,000 · Company Rank: 3.0 out of 5
Digital Recruiters
Scoured the internet looking for excellent candidates that were a fit for my clients open positions. This included job boards, personal websites, search engines, personal connections and working with professional groups and organizations. At the same time, through research, found groups that had recently received at least their first round of funding and negotiated agreements to help them staff certain roles within their ...
Avg. Salary: $60,000 · Company Rank: 3.0 out of 5
