Customer Service Manager Career Research and Resources
Falcone Family Catering
Family Business where I part time oversee event planning and financials
Avg. Salary: $63,000 · Company Rank: Not Available
First Baptist Church Temple Terrace
Produce and deploy Audio Visual needs for weekly church services and weddings. Run Sound board for weekly services and as contracted for weddings.
Avg. Salary: $63,000 · Company Rank: Not Available
Noritsu America Corporation
Manage the daily operations of one of four regional sales and service offices with a primary focus on driving service revenue growth, while providing superior technical services and support to 5,000 customer sites in11 states. Provide leadership and direction in overseeing the performance of 72 professionals, including technical supervisors, technical specialists, field engineers, trainers, and clerical & parts staff. Res...
Avg. Salary: $80,000 · Company Rank: Not Available
Noritsu America Corporation
First line of field management for the customer and the field staff. Responsible for the supervision of 14 field engineers. Ensured the smooth delivery of service to 1,200 customers in three states. • Coordinated TSR schedules for installations and service of clients’ equipment • Reported regularly to regional manager on district progress • Responsible for the professional development of field engineers • Employee evaluati...
Avg. Salary: $80,000 · Company Rank: Not Available
Verizon Wireless
Lead call center, management processes,reduced cost over $28.00 in OCC's Other Charges and Credits, Reduced Manual Equipment discounting over $48.00 per FTE. Lead team in NPS (Net Promoter Score Manangement)
Avg. Salary: $105,000 · Company Rank: 3.0 out of 5
Verizon Wireless
Manage 15-65 employees. Call monitoring, coaching and developing, reward and recognition, performance management, performance appraisals
Avg. Salary: $105,000 · Company Rank: 4.0 out of 5
Verizon Wireless
Inbound/outbound calls, trobleshooting, escalated calls, sales, meeting KPI metrics
Avg. Salary: $105,000 · Company Rank: Not Available
Our365
Play a leadership role in managing daily operations of the call center, supervising all personnel, and implementing call center metrics. Assume full responsibility in directing approximately 100 employees responsible for handling inbound and outbound sales, customer service, field support, administrative support services, and e-mail communications. Provide expert oversight on various projects designed to introduce new pr...
Avg. Salary: $67,500 · Company Rank: Not Available
Response Insurance
Formulated and implemented quality measures and standards for the inbound and outbound phone center, including Sales and Customer Service. Established a new department and recruited staff to execute 10 measures in less than 1 year. Implemented all measures, guides, forms, and databases to house information and reports.
Avg. Salary: $67,500 · Company Rank: Not Available
GE Capital Mortgage
Facilitate inquiries regarding mortgage refinancing, purchasing and debt consolidation options. Quickly identify the customer’s needs and direct them toward the loan product that best fits their situation. Extensive sales and communication skills utilized daily. Work closely with other departments to insure the completion of the loan process. Track daily, weekly and monthly loan registrations and fundings in order to rec...
Avg. Salary: $67,500 · Company Rank: Not Available
