Customer Service Manager Career Research and Resources
Household Credit Services
Project Manager and initiator of several quality improvement programs. Implemented and tracked results of each program using Microsoft Access and Excel. Reported results to upper management. Audited data that was entered for accuracy regarding customer accounts as well as the levels of service and telephone demeanor of all representatives. Recommended and implemented strategies to improve services and productivity. Checke...
Avg. Salary: $67,500 · Company Rank: Not Available
American International Group
Assist management with all internal office audit evaluations keeping Sarban Oxely compliance. Assist our credit risk department with account evalutions and schedule meetings accordingly. Work with our SWAT and Dispute Resolution Team to problem solve and resolve troubled accounts. Assist management in preparing for broker and client's visits. Provide service to all Professional Servicing Organizations such as Gevity, ADP To...
Avg. Salary: $61,000 · Company Rank: Not Available
American International Group
The Regional Service Coordinator in this position handles client, broker and underwriter inquires associated with all client account services such as collateral reviews, retrospective program adjustment billing, premium and loss collection issues, and general questions. Representatives answer all basic and routine client inquiries, as well as troubleshooting complex client issues and/or concerns requiring interpretation, in...
Avg. Salary: $61,000 · Company Rank: Not Available
Jefferson Insurance Group
Review open collection's subsidiary ledger, research and review unapplied cash, establishing working relationships with general agents, identify any outstanding personal or commerical premium receivables, review bordereau accounts. Provide onsite education in the workplace for targeted employees with all microsoft applications such as word, excel, powerpoint and access inaddition lotus. Daily communication with brokers via ...
Avg. Salary: $61,000 · Company Rank: Not Available
Jefferson Insurance Group
Maintain agency/direct bill programs. Research/review and keep current working understanding of underwriting guidelines. Review and keep updated all personal lines forms for ISO (Insurance Service Organization) in compliance for all states specifically California, Texas, North/South Carolina, Pennsylvania, New Jersey and New York. Reconcile unapplied cash by running reports to identify open items on subledger. Communicate a...
Avg. Salary: $61,000 · Company Rank: Not Available
Chubb Group of Insurance Companies/Chubb & Son, Inc.
Reconcile and balance over 53 corporate accounts. establish, impliment and maintain a computer training program to department personnel streamlining workflows, increase productivity and promote customer service. Retreive policy and form data servicing our broker community.
Avg. Salary: $61,000 · Company Rank: Not Available
Chubb Group of Insurance Companies/Chubb & Son, Inc.
Responsible for employee van pool scheduling. Manage the daily servicing operations for the Chubb Personal Lines Service Branch in Bridgewater. This includes stationary supplies, maintenance of all copiers, computers, and printers. Assist management with training and education computer application training with all branch staff members. Provide mailroom support. Request and Regulate all Personal Lines Forms for Homeowners...
Avg. Salary: $61,000 · Company Rank: Not Available
City National Bank
Audit all new accounts opened bank-wide in order to ensure proper documentation of the various types of accounts: trusts, corporations, LLC's, partnerships, etc.
Avg. Salary: $48,500 · Company Rank: Not Available
Financial Partners Credit Union
Oversee branch operations and a staff of about 15 Member Service Representatives and Financial Services Reps. Provide direction, support and feedback to staff in order to provide superior customer service and achieve sales/referral goals. Manage a range of responsibilities including hiring, training, scheduling and staff performance.
Avg. Salary: $48,500 · Company Rank: Not Available
Union Bank of California
Overseeing 8 Cash & Save branches to ensure adequate staffing, training support and sales and marketing efforts. As Operations Manager, oversaw all facets of daily branch operations, such as customer service, sales and staff performance. Plan, develop and implement sales campaigns to expand customer's knowledge of full range of bank products available. Marketed bank products by conducting on-site visits to small busines...
Avg. Salary: $48,500 · Company Rank: Not Available
