Customer Service Manager Career Research and Resources
Encore Marketing Int
Supervised the development, performance, productivity and production of the supervisors and team leaders in carrying out the department’s mission Directly responsible for the successful resolution of customer complaints, issues, and problems related to the areas under the direct supervision of the operations manager. Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure co...
Avg. Salary: $55,000 · Company Rank: Not Available
Automotive Dealerships
Assist customers in the repair or service of their vehicles, capture concern, obtain customer approval for work and verify resolution. Exceeded standardized Customer Service scores as evidenced by survey results when compared to the group and region.
Avg. Salary: $55,000 · Company Rank: Not Available
Martin & Seibert LLC
Proposed and approved technology improvements regarding telephony and computers to increase profitability Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure compliance with all internal and external policies & procedures. Provided feedback to increase associate effectiveness.
Avg. Salary: $55,000 · Company Rank: Not Available
DARCARS Toyota
Prepare and review final paperwork for approval of car deals, cross sell products such as extended warranties, GAP and Credit Life options to customers.
Avg. Salary: $55,000 · Company Rank: Not Available
Wolpoff & Abramson
Worked escalated calls and approved settlement proposals Monitored calls for compliance with FDCPA and departmental guidelines Performed classroom and side by side training Performed Service Quality Monitoring associates calls to ensure compliance with all internal and external policies & procedures. Provided feedback to increase associate effectiveness.
Avg. Salary: $55,000 · Company Rank: Not Available
MAMSI
Receive inbound calls to review and explain claims or members questions. Investigate members concerns regarding Explanation of Benefits and or Pharmacy questions to resolution.
Avg. Salary: $55,000 · Company Rank: Not Available
First USA/Bank One
Manager of all post primary outsource collections Agencies. Ensured business goals were satisfied including Vendor Services Support Goals 40 MM over forecasted collections recoveries and overall quality results average over 95%. Effectively managed over 2 billion in inventory for over 20 agencies. Increased the effectiveness of internal databases such as Settlements used for tracking productivity. Created a Vendor Forecast ...
Avg. Salary: $55,000 · Company Rank: Not Available
First Data Merchant Services
Analyzed historical staff productivity and initiated standards in order to maximize performance and identify a baseline for performance appraisals. Reviewed daily volumes to forecast trends and re-align schedules. Revised Quality reporting to eliminate repetitious errors. Provided analysis of Call Tag effectiveness increasing the return rate and reduce expenses. Proposed an Inventory Database to track usages and volumes to ...
Avg. Salary: $55,000 · Company Rank: Not Available
CitiBank
Coordinated the Departments hiring process, created an Access Database that dimensions employee performance used to select the best candidates. Created supplemental reports to identify interviewing Managers success rates in candidate selection. This database has been adopted at other sites. Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure compliance with all internal ...
Avg. Salary: $55,000 · Company Rank: Not Available
Bank of America
Developed all policies and procedures for the newly created Kite Detection Unit. Prepared monthly volume reports to identify trends and realign staff schedules. Participated in transition testing and implementation for conversions. Reduced bank losses by the early detection of kite suspects. Participated on national project/planning committees
Avg. Salary: $55,000 · Company Rank: Not Available
