Encore Marketing Int Work Values

Daily Duties at Encore Marketing Int:

Supervised the development, performance, productivity and production of the supervisors and team leaders in carrying out the department’s mission Directly responsible for the successful resolution of customer complaints, issues, and problems related to the areas under the direct supervision of the operations manager. Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure compliance with all internal and external policies & procedures. Provided feedback to increase associate effectiveness. Developed and directed the implementation of goals, objectives, policies, and procedures and work standards for the customer service department. Managed call center within corporate budget guidelines Increased Member Satisfaction and Refer to Friend Metrics by greater than 10% from 2009 to 2010 Worked with control desk to forecast volumes to determine staffing needs Act as liaison with client and internal areas in managing portfolio. Co-Managed team of Monitors and self performed Service Quality Monitoring of associate’s calls to ensure compliance with all internal and external policies & procedures. Recommended program, process, policy and training improvements to increase customer satisfaction and complaint resolution. Identified and monitored trends in customer complaints by means of Root Cause Analysis and Six Sigma methodology. Provide report findings to appropriate areas for change process.

What they like about Encore Marketing Int:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Call Center, Operational Management, Quality Monitoring

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Encore Marketing Int: