Customer Service Manager Career Research and Resources
Sear Holding Company
Provided operational and strategic leadership to a staff of 400 Sales and Service personnel including 4 Senior and 2 Support Leaders. Responsible for over $100 million in sales.
Avg. Salary: $0 · Company Rank: Not Available
Wachovia-Wells Fargo
Held full accountability for customer support function for six sites across 4 states. Team comprised of 280 associates supporting over 4,000 employees. Directed and managed key operations functions consisting of process improvement, project management, risk management, customer research, voice of the customer analysis, and sales fulfillment.
Avg. Salary: $0 · Company Rank: Not Available
First Union - Wachovia Bank
Led start-up operation creating a internal bank for all bank employees. Responsibilities included hiring staff, creating budget, developing marketing plans, product development and customer service.
Avg. Salary: $0 · Company Rank: Not Available
First Union National Bank
Served as senior underwriter and credit manager for call center operation. Directly managed 26 credit managers while supporting and providing guidance to 700 loan officers in multiple locations.
Avg. Salary: $0 · Company Rank: Not Available
First Union
Provided leadership to our Student Lending, Employee Credit and Loan by Phone teams.
Avg. Salary: $0 · Company Rank: Not Available
First Union National Bank
Provided leadership to a Branch operation serving the local community.
Avg. Salary: $0 · Company Rank: Not Available
AT&T/QAnalyst
Accountable for understanding multiple product lines such as LTE (4G), Digital Life, DSL, U-Verse, Titan. Assisted in Environment Strategy, Planning, Project Budgeting, Execution, and defect Management.
Avg. Salary: $68,000 · Company Rank: Not Available
University of Phoenix
Responsible for advising, counseling and developing academic degree plans for undergraduate and graduate students regarding admissions and degree completion requirements in accordance with University guidelines and procedures.
Avg. Salary: $68,000 · Company Rank: Not Available
Lincoln Financial Group
Managed staff of 90 processors through five direct reports. Handled monthly average of 4400 surrender withdrawals. Provided reports to management on operational metrics including cost effectiveness, budget development/adherence,and gain/loss justification. Responsible for authorizing exceptions to standard practices while ensuring regulatory compliance for multiple products in diverse markets.
Avg. Salary: $68,000 · Company Rank: Not Available
HEalthMarkets Insurance
Avg. Salary: $68,000 · Company Rank: Not Available
