Customer Service Manager Career Research and Resources
Brickner Park City
manage 13 employees. Serve as an ambassador of goodwill, while creating an atmosphere of comfort so that customers feel at home. Serve as a liaison between customer and technician. Manage the accurate warranty submission of all claims with Chrysler.
Avg. Salary: $63,000 · Company Rank: Not Available
GL Advisor
Avg. Salary: $80,000 · Company Rank: Not Available
Weight Watchers International
Hired to manage team of 20 reps in Customer Service taking calls and supporting 4000 clients daily. Assumed responsibility for National team in 2011 with over 2500 calls daily and supporting 45 companies providing WW benefits to their employees. Between 2010 and 2012 - assigned additional responsibility of managing multiple teams for Care, Portal, Tech and Canada. Size of teams ranged from 5 reps to 30 reps. These teams...
Avg. Salary: $57,500 · Company Rank: 3.0 out of 5
Citibank
I was hired to manage a team of 20-25 reps that took incoming calls from customers on various types of Citi credit cards. Within six months - I was chosen to be one of the first manager's to convert team from service to sales. During my first year, I was chosen by the HR department to participate in the hiring process - reviewing applications and conducting interviews. I was additionally assigned to work with the National...
Avg. Salary: $57,500 · Company Rank: 4.0 out of 5
SWIFT TRANSPORTATION
over the road truck transport
Avg. Salary: $38,000 · Company Rank: Not Available
NATIONAL CAR/ ALAMO RENTAL CAR
At the worlds busiest I trained, coached and managed vendor staff Atlanta airport location
Avg. Salary: $38,000 · Company Rank: Not Available
Ricoh USA
Managed service delivery projects including identify work tasks, preparing project schedules/Gantt charts, scheduling/facilitating international WebEx team meetings, collecting and summarizing data, measuring, and reporting progress to management.
Avg. Salary: $67,500 · Company Rank: Not Available
Ricoh Americas Corporation
Managed third-party maintenance program for production printer product line. Supervised contract service coordinator. Developed service pricing and provided contract maintenance and Time & Materials repair quotations to sales and customers. Effectively resolved service delivery issues with field service providers by rapidly addressing customer complaints, problems, and inquiries.
Avg. Salary: $67,500 · Company Rank: Not Available
Ricoh Printing Systems America, Inc.
Developed third-party field service programs and pricing for production printer models. Obtained cost quotations and negotiated third-party field service support for company products. Prepared contract maintenance and Time & Materials repair quotations. Administered maintenance contracts, and negotiated customer renewals.
Avg. Salary: $67,500 · Company Rank: Not Available
Hitachi Koki Imaging Solutions, Inc.
Supervised maintenance contracts administrator and 6 help desk/dispatch personnel responsible for diagnosing/trouble-shooting customer digital printer, copier and scanner operating issues. Prepared/presented equipment maintenance, advance exchange support and T&M repair quotations to customers. Negotiated and contracted with third-party service providers. Arranged training for field technicians. Identified advance exchan...
Avg. Salary: $67,500 · Company Rank: Not Available
