American International Group Work Values

Daily Duties at American International Group:

The Regional Service Coordinator in this position handles client, broker and underwriter inquires associated with all client account services such as collateral reviews, retrospective program adjustment billing, premium and loss collection issues, and general questions. Representatives answer all basic and routine client inquiries, as well as troubleshooting complex client issues and/or concerns requiring interpretation, investigation, resolutions, and follow up. Regional Service Coordinators also develop and maintain training materials; conduct telephone and onsite client training. Problem solving, good communication and critical thinking skills are used determine the root of issues and execute timely solutions. RESPONSIBILITIES: • Maintain accounts providing client customer service • Act as a liaison between clients, brokers, underwriters and all servicing departments collections, premium audit, claims, regulatory compliance and credit risk. • Continue cross training in the following areas of insure: Commerical, Construction, Worldsource, Transportation, Energy, National • Work with clients to resolve a wide range of questions and issues • Manage a high volume of daily client based interactions via email and telephone • Responsible for tracking retrospective billing and collateral review timeliness • General office support as needed • Offer support and positively contribute to the company and department . Assist our legal counsel in evaluating insureds financials, ratings, program structure, receivables due insurance carrier by including all underwriting, comptollers, credit risk, and management personnel for bankruptcies and notices of complaint through department of insurance agencies.

What they like about American International Group:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

AP, AR, Audit, Budgeting, Cost Accounting, Benefit Analysis, Expense Control, Financial Analysis, Financial Statements, General Ledger, Internal Controls, Reporting, Consulting, Profit Loss, Strategic Planning, Program Manager, Program Mangement, Customer Service, Process Improvement, Performance Management, Risk Management, Regulatory Compliance, Client Relations

Skills

P&L responsibilities, Technology Solutions, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with American International Group: