American International Group Work Values

Daily Duties at American International Group:

The Regional Service Coordinator in this position handles client, broker and underwriter inquires associated with all client account services such as collateral reviews, retrospective program adjustment billing, premium and loss collection issues, and general questions. Representatives answer all basic and routine client inquiries, as well as troubleshooting complex client issues and/or concerns requiring interpretation, investigation, resolutions, and follow up. Regional Service Coordinators also develop and maintain training materials; conduct telephone and onsite client training. Problem solving, good communication and critical thinking skills are used determine the root of issues and execute timely solutions. RESPONSIBILITIES: • Maintain accounts providing client customer service • Act as a liaison between clients, brokers, underwriters and all servicing departments collections, premium audit, claims, regulatory compliance and credit risk. • Continue cross training in the following areas of insure: Commerical, Construction, Worldsource, Transportation, Energy, National • Work with clients to resolve a wide range of questions and issues • Manage a high volume of daily client based interactions via email and telephone • Responsible for tracking retrospective billing and collateral review timeliness • General office support as needed • Offer support and positively contribute to the company and department . Assist our legal counsel in evaluating insureds financials, ratings, program structure, receivables due insurance carrier by including all underwriting, comptollers, credit risk, and management personnel for bankruptcies and notices of complaint through department of insurance agencies.

What they like about American International Group:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

AP, AR, Audit, Budgeting, Cost Accounting, Benefit Analysis, Expense Control, Financial Analysis, Financial Statements, General Ledger, Internal Controls, Reporting, Consulting, Profit Loss, Strategic Planning, Program Manager, Program Mangement, Customer Service, Process Improvement, Performance Management, Risk Management, Regulatory Compliance, Client Relations

Skills

P&L responsibilities, Technology Solutions, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with American International Group: