Customer Service Manager Career Research and Resources
Integrity for You Inc
Supervisor for outbound call center making call to customers to inquire about sucess with using a pre paid legal service
Avg. Salary: $50,000 · Company Rank: Not Available
Concentra/Em3 Corp
Design and build call center for workers comp company to handle claims from companies
Avg. Salary: $50,000 · Company Rank: Not Available
ROYAL JOHNSON CONSULTING
Report directly to Senior Partner. Responsible for design and development of Lean/Six Sigma training and delivery; coach clients in the use of analytical tools, providing methodology implementation support to improve business processes. Responsible for P&L responsibilities for all consulting contracts and participate in general fiscal budges. Accountable for competition for all consulting projects-on time line and budget....
Avg. Salary: $120,000 · Company Rank: Not Available
CDI CORPORATION
Reported directly to Senior Vice President. Managed 100+ person on-site delivery team providing inbound call-center-based customer service, engineering and wireless engineering quality assurance; responsible for operational and sales support, CRM, and project management. • Responsible for Delivery Six Sigma Projects • P&L responsibility for $12MM; managed 8 direct reports and 120 indirect reports. • Key member of compr...
Avg. Salary: $120,000 · Company Rank: Not Available
REGENCE BCBS/ASSOCIATED ADMINISTRATORS, INC. (AAI)
Reported directly to Vice President of Operations. Managed a 50+ person inbound union call center and all customer service processes; led all planning and management activities for 60,000 enrolled members of AAI. • P&L responsibility for $3MM. • Clients included Carpenters Union, Steam Fitters, International Fish Canners, Timber Unions, Adventism Medical Center, Providence Health System, Cardiology Northwest, and Legacy ...
Avg. Salary: $120,000 · Company Rank: Not Available
MEDICINE ASSISTANCE PROGRAM, NORTHWEST CHAPTER
Reported directly to President. Chaired committee responsible for service delivery and customer service. Responsibilities included resource allocation, space/facility planning, and problem resolution. • P&L responsibility for $1.2MM; managed 10 (home-based) direct reports and 3 (on-site) indirect reports support staff. • Innovated 100% home-agent-based, blended call-center. • Implemented operations metrics, improving...
Avg. Salary: $120,000 · Company Rank: Not Available
HIC CAPITAL/STREAM INTERNATIONAL
Reported directly to Senior Manager. Led 500-person inbound B2B technical support call center managing sales and customer service. • Implemented metrics-driven ticket management system and customer consulting process, increasing customer satisfaction scores from 75% to 87%. • Designed and delivered product demos. • Created equipment diagnostics for product returns
Avg. Salary: $120,000 · Company Rank: Not Available
Director of Material Management
Overseas Hospital 900 Bed in United Arab Emirates
Avg. Salary: $120,000 · Company Rank: Not Available
Standard Chartered Bank
Responsible for customer acquisition and retention, requiring a range of financial services & products including Auto, Mortgage, Cards, Wealth Management, Depository, Fixed Income, Treasury Products through channels (covering 18 branches, Priority Banking), SME (Trade Finance, Treasury and Working Capital Loans). Cross sale Institutional/Corporate Banking and entire banking products. Actively participating in product and b...
Avg. Salary: $60,000 · Company Rank: Not Available
Standard Chartered Bank
Responsible for overall administration of branch/ATMs, cost& revenue, appraise/coach/train/motivate and engage staff (total 39). Identify, market/sell consumer banking products (auto, mortgage, cards, SMEs, deposit, Wealth Management and Transaction Banking). Generate cross sale and referrals for entire banking products. Approve loan and expenses within own discretion, prepare/monitor budget and implement appropriate elemen...
Avg. Salary: $60,000 · Company Rank: Not Available
