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Regence Bcbs/Associated Administrators, Inc. (Aai) Work Values
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Daily Duties at Regence Bcbs/Associated Administrators, Inc. (Aai):
Reported directly to Vice President of Operations. Managed a 50+ person inbound union call center and all customer service processes; led all planning and management activities for 60,000 enrolled members of AAI. • P&L responsibility for $3MM. • Clients included Carpenters Union, Steam Fitters, International Fish Canners, Timber Unions, Adventism Medical Center, Providence Health System, Cardiology Northwest, and Legacy Health Hospital. • Created and implemented training and re-training, increasing first call resolution from 50% to 72%. • Developed “Best of Breed” call center processes, improving efficiency and accelerating claims processing from 20 days to 5 days; reduced call volume by 15%. • Improved quartile client quality scores from 70% to 85%. • Implemented performance tracking and reporting system, generating daily accurate SLA and KPI results and process improvement recommendations for senior management. • Following company sale, designed integration plan for call center operations.
What they like about Regence Bcbs/Associated Administrators, Inc. (Aai):
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Tags
Six Sigma Lean, Multi Client Experience, Relationship Building, Project Management, P&L Responsibility, Service Delivery Management, Quality Control, Customer Service, Team Building, Voice of Customer Data Collection Planning, Hospital Experience, Organization Skills
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Six Sigma, Program Management, Project Management
Information about Regence Bcbs/Associated Administrators, Inc. (Aai)
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $120,000
These are some of the questions we asked our climbers about their experiences with Regence Bcbs/Associated Administrators, Inc. (Aai):
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Regence Bcbs/Associated Administrators, Inc. (Aai) had these interests:
| Books | |
|---|---|
ASQ |
ASQ is a professional organization about Quality |
| Wall Street Journal |
Daily News on Business |
