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Regence Bcbs/Associated Administrators, Inc. (Aai) Work Values
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Daily Duties at Regence Bcbs/Associated Administrators, Inc. (Aai):
Reported directly to Vice President of Operations. Managed a 50+ person inbound union call center and all customer service processes; led all planning and management activities for 60,000 enrolled members of AAI. • P&L responsibility for $3MM. • Clients included Carpenters Union, Steam Fitters, International Fish Canners, Timber Unions, Adventism Medical Center, Providence Health System, Cardiology Northwest, and Legacy Health Hospital. • Created and implemented training and re-training, increasing first call resolution from 50% to 72%. • Developed “Best of Breed” call center processes, improving efficiency and accelerating claims processing from 20 days to 5 days; reduced call volume by 15%. • Improved quartile client quality scores from 70% to 85%. • Implemented performance tracking and reporting system, generating daily accurate SLA and KPI results and process improvement recommendations for senior management. • Following company sale, designed integration plan for call center operations.
What they like about Regence Bcbs/Associated Administrators, Inc. (Aai):
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Six Sigma Lean, Multi Client Experience, Relationship Building, Project Management, P&L Responsibility, Service Delivery Management, Quality Control, Customer Service, Team Building, Voice of Customer Data Collection Planning, Hospital Experience, Organization Skills
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Six Sigma, Program Management, Project Management
Information about Regence Bcbs/Associated Administrators, Inc. (Aai)
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $120,000
These are some of the questions we asked our climbers about their experiences with Regence Bcbs/Associated Administrators, Inc. (Aai):
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Regence Bcbs/Associated Administrators, Inc. (Aai) had these interests:
| Books | |
|---|---|
ASQ |
ASQ is a professional organization about Quality |
| Wall Street Journal |
Daily News on Business |
