Xo Communications Work Values

Daily Duties at Xo Communications:

Meet measurable goals consistently over Maintain, grow existing top business accounts through strong relationships with customers. Focus on detail. Trouble shooting service outages, escalations. Interact with several contacts within company for technical, billing, and renewals. Develop strong rapport by follow up, detail and result driven attitude. Interface with internal and external customers. Self motivated and self disciplined asset to the team. Diplomatic result driven approach to problem solving. Strong customer advocate, good communication skills. Quarterly account reviews,includes existing products and services. Introduce added services, account renewal. Reference for new logos received through professionalism and proactive management approach. Excel in continued education - products, services, corporate etiquette, passing all assessments over 90%. I received two awards for learning events not required in my position and passing with 100%. Corporate Etiquette, Negotiations, Sales skills 201, Listening with Purpose. Commendations by customers were forwarded to management for my dedication, abillity to difuse negative situations, ie. outages, billing. Focus on Proactive account visits and interest in customer business plans contributed to added knowledge of customers growing needs. In negotiating contract renewals my interest in accounts was remarkable. A specific account intended to go out to bid prior to renewal but due to my involvment with the CFO, and VP, IT they decided to renew as well as add an initial $40,000 of monthly revenue 3 year term. As their company grew we received new locations and additional contracts. I was recognized throughout the West Region for this milestone.

What they like about Xo Communications:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Retention Manager, Account Relationship Manager, Project Manager, Product Manager, Executive Assistant, Professional Recruiter, Retail Manager, Medical Office Manager, Office Manager, San Diego Professional Career Consultant, Mission Valley, Downtown San Diego Manager, Professional Customer Retention Manager, Confident, Experienced, Personable, Accomplished, Capable, Task Oriented, Detail Oriented, Professional demeanor, Retention

Skills

Software Implementation, Public speaking, Written composition, Negotiations, Time Mangement, Detail Oriented, Problem solving, Diplomatic, Account maintenance, Team Player, Organization

These are some of the questions we asked our climbers about their experiences with Xo Communications: