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At&T Work Values
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Daily Duties at At&T:
Directed and managed all activities associated with Call Center operations, including developing and implementing policies and procedures for converting the center to a sales and customer service environment. Established and implemented performance and service standards. Developed and implemented processes operational improvements to enhance efficiency and effectiveness of a 500 seat sales operation. Ensured productivity met or exceeded customer service and quality standards. Created departmental budget and controlled costs. Managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Established and implemented performance and service standards. Identified and executed processes or operational improvements to enhance efficiency and effectiveness of operations. Ensured productivity met or exceeded service and quality standards. Implemented performance management plans throughout 58 nationwide Call Centers.
What they like about At&T:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Tags
Trainer, Performance Management, Sales, Instructional Designer, Customer Service, Technical Solutions
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , sales, Quality Assurance
Information about At&T
Company Rank: Not Available
Average length of employment : 11 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with At&T:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
