At&T Work Values

Daily Duties at At&T:

Directed and managed all activities associated with Call Center operations, including developing and implementing policies and procedures for converting the center to a sales and customer service environment. Established and implemented performance and service standards. Developed and implemented processes operational improvements to enhance efficiency and effectiveness of a 500 seat sales operation. Ensured productivity met or exceeded customer service and quality standards. Created departmental budget and controlled costs. Managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Established and implemented performance and service standards. Identified and executed processes or operational improvements to enhance efficiency and effectiveness of operations. Ensured productivity met or exceeded service and quality standards. Implemented performance management plans throughout 58 nationwide Call Centers.

What they like about At&T:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Trainer, Performance Management, Sales, Instructional Designer, Customer Service, Technical Solutions

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , sales, Quality Assurance

These are some of the questions we asked our climbers about their experiences with At&T: