Customer Service Manager Career Research and Resources
Crothall Health Services
Supervised Patient Transportation department at Presbyterian Hospital. Daily customer satisfaction surveys with hospital employees, achieved service level goals per contract, payroll. Member of the hospital administrative leadership team.
Avg. Salary: $36,000 · Company Rank: Not Available
Dow Jones/ Factiva
Managed General support customer service department. Oversaw 15 service reps as well as 2 supervisors. Responsible for achieving customer service level goals on a daily basis, payroll, interviewing/hiring new employees, HR generarlist, customer escalated issues.
Avg. Salary: $36,000 · Company Rank: Not Available
United Online Inc.
Director, Technical Support Services 1. Provide strategic direction and ensure program execution in an offshore Technical Support call center organization with over 300 personnel. 2. P&L accountability for the Technical Support department of more than $2.5M in revenue, $6M in expenses and $100k in agent incentive budget. 3. Content management responsibility for the online customer support site that receives over 3.6M uni...
Avg. Salary: $115,000 · Company Rank: Not Available
DHL Express
Develop and direct overall order and service-related activities for DHL's customer service function. Develop and implement policies for the resolution of customer account inquiries while providing a variety of customer service sales and support functions for customers. Analyzes and makes recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call ca...
Avg. Salary: $67,500 · Company Rank: Not Available
DHL Express
Manage a department that provides personalized and dedicated high-level service and support to DHL’s highest revenue generating and most important customers. Develop specialized and unique customer support initiatives and ensured profitability goals were met. Partner with Sales and the customer to ensure success. Analyze and make recommendations for forecasting future customer service staffing and budgetary needs based on b...
Avg. Salary: $67,500 · Company Rank: Not Available
EIC INDUSTRY GROUP
Reporting to the president, responsible for developing sales of custom OEM products produced in China, as well as developing, implementing and maintaining corporate website initiatives.
Avg. Salary: $30,000 · Company Rank: Not Available
COMMUNICATION RESEARCH CONSULTANTS
Reporting to the President, responsible for generating leads and closing sales for telecommunications cost containment services through contact with C level executives of mid to large sized organizations
Avg. Salary: $30,000 · Company Rank: Not Available
DECORATIVE PRODUCT SOURCE
Reporting to the President, responsible for all sales, call center operations, and facilities management of an internet retailer specializing in decorative plumbing, hardware, and lighting. (Faucet.com, LightingShowplace.com and Build.com) Reporting to the Director of Marketing, responsible for sales of on-line advertising, operations, QA, and content for a group of internet sites focused on the kitchen, bath, and plumbing,...
Avg. Salary: $30,000 · Company Rank: Not Available
TRANSWESTERN PUBLISHING
Reporting to the Area Sales Manager responsible for the sales of yellow page advertising
Avg. Salary: $30,000 · Company Rank: Not Available
MEGATECH INTERNATIONAL
Reporting to the President, responsible for all operations functions, including warehousing, inventory control, factory service, quality control, MIS, customer service, accounting, human resources, and retail store operations.
Avg. Salary: $30,000 · Company Rank: Not Available
