Customer Service Manager Career Research and Resources
Drake Hotel
Served as hotel liaison.
Avg. Salary: $52,000 · Company Rank: Not Available
US Army
Responsible for screening and selecting candidates to enlist in the Army and Army Reserves.
Avg. Salary: $52,000 · Company Rank: Not Available
US Army
Managed the day to day operation of an Army Dental Facility
Avg. Salary: $52,000 · Company Rank: Not Available
Best Buy Healthcare
Supervised and managed key operational and departments including Logistics, Customer service, Customer Issue resolution and sales operations for a retail health care supply company. Managed all face to face and phone interaction between customers and employees. Successfully managed all financial budgets and attainment of sales goals. Performed all customer resolution face to face with customers and over the phone. Structur...
Avg. Salary: $53,000 · Company Rank: Not Available
Starbucks Coffee Company
Successfully managed high volume coffee house with successful results while complying with state and local ordinances for food preparation. Promoted compliance with all corporate policies and procedures. Managed all costs and expenses related to store operations. Delivered “legendary” customer service to all customers and exceeded customer’s needs, receiving several corporate and outside auditing agency recognition awards. ...
Avg. Salary: $53,000 · Company Rank: Not Available
Shield Healthcare
Traveled to regional Sales offices as needed or in absence of permanent management. Trained staff and new management in operations. Performed corporate training at local offices. Trained six new Area Managers in operations and overall management of sales offices. Managed operations of small (4-5 person) sales offices including Profits and Losses, Distribution, Staffing and financial account balancing. Hired and trained new...
Avg. Salary: $53,000 · Company Rank: Not Available
GAP, Inc./Banana Republic
• Assist Sales and Non-Sales Associates during store hour operations to ensure World Class Customer Service for retail customers. • Assist in generation of credit card sales and opening of new credit cards by Sales and Non-Sales Associates. • Create an atmosphere of high morale on the sales floor to ensure an excellent shopping experience for customers. • Motivate Sales and Non-Sales Associates to drive business retail s...
Avg. Salary: $34,000 · Company Rank: Not Available
GAP, Inc./Banana Republic
• Oversaw Sales and Non-Sales Associates during store hour operations to ensure World Class Customer Service for retail customers. • Oversaw generation of credit card sales and opening of new credit cards by Sales and Non-Sales Associates. • Created an atmosphere of high morale on the sales floor to ensure an excellent shopping experience for customers. • Motivated Sales and Non-Sales Associates to drive business retail ...
Avg. Salary: $34,000 · Company Rank: Not Available
AT&T
• Unit Responsible for customer service/collection maintenance of the Oakland and Sacramento area directories with total annual revenue of $102 million. • Managed the collection of all accounts in the business with a 120 plus delinquency aging resulting in a reduction of this portfolio from 12% to 4% within 4 years. • Trained and supervised 14 employees to receive and process customer service calls regarding AT&T Yellow P...
Avg. Salary: $34,000 · Company Rank: Not Available
AT&T
• Managed TSC/Aspect scheduling software to create staffing needs for the call center in order to achieve industry call center metrics of 80% of calls answered within 20 seconds with a 3% or lower abandon rate. • Scheduled and tracked all activity on the production floor that had a dramatic impact on achievement of department service calls. • Resolved hardware and software (Technical Support Coordinator) concerns to main...
Avg. Salary: $34,000 · Company Rank: Not Available
