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At&T Work Values
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Daily Duties at At&T:
• Managed TSC/Aspect scheduling software to create staffing needs for the call center in order to achieve industry call center metrics of 80% of calls answered within 20 seconds with a 3% or lower abandon rate. • Scheduled and tracked all activity on the production floor that had a dramatic impact on achievement of department service calls. • Resolved hardware and software (Technical Support Coordinator) concerns to maintain productivity of staff. • Communicated important performance topics to business partners in other call centers to enhance smooth and efficient production. • Managed high profile projects using project management skills within customer service and collaborating departments. • Oversaw representatives handling in-coming correspondence, credit card and EFT transactions. Provided a myriad of support for the customer service organization. • Created spreadsheets to monitor employee performance and subsequent progress.
What they like about At&T:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Tags
Customer Service, Collections, Personnel Management, Leadership Skills, Decision Making Skills, Analytical Skills, Problem Solving Skills, Negotiating Skills, Team Building Skills, Motivational Skills, Risk Management Skills, Strategic Planning Skills, Performance Driving Skills
Skills
Information about At&T
Company Rank: Not Available
Average length of employment : 4 years
Average salary of employees: $34,000
These are some of the questions we asked our climbers about their experiences with At&T:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
