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At&T Work Values
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Daily Duties at At&T:
• Managed TSC/Aspect scheduling software to create staffing needs for the call center in order to achieve industry call center metrics of 80% of calls answered within 20 seconds with a 3% or lower abandon rate. • Scheduled and tracked all activity on the production floor that had a dramatic impact on achievement of department service calls. • Resolved hardware and software (Technical Support Coordinator) concerns to maintain productivity of staff. • Communicated important performance topics to business partners in other call centers to enhance smooth and efficient production. • Managed high profile projects using project management skills within customer service and collaborating departments. • Oversaw representatives handling in-coming correspondence, credit card and EFT transactions. Provided a myriad of support for the customer service organization. • Created spreadsheets to monitor employee performance and subsequent progress.
What they like about At&T:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Customer Service, Collections, Personnel Management, Leadership Skills, Decision Making Skills, Analytical Skills, Problem Solving Skills, Negotiating Skills, Team Building Skills, Motivational Skills, Risk Management Skills, Strategic Planning Skills, Performance Driving Skills
Skills
Information about At&T
Company Rank: Not Available
Average length of employment : 4 years
Average salary of employees: $34,000
These are some of the questions we asked our climbers about their experiences with At&T:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
