Convergys Work Values

Daily Duties at Convergys:

 Responsible for payroll management, scheduling, weekly coaching and development of employees as well as monitoring employee calls  Effectively resolved customer complaints, and conducted interview and hiring of new employees  Administered payroll, requests for time off, FMLA tracking and compliance, employee incentive program and daily reporting  Consistently provided statistical data to upper management, managed operations to ensure customer calls are handled in a timely and efficient manner  Responsible for designing and implementing a special support team that was a liaison for the center and clients during migration periods of the customer base, resulting in more timely and efficient customer service  Managed call center operations to ensure client contractual requirements were met and maintained  Worked directly with the Training department to create and maintain information sources, resulting in more knowledgeable employees and improved customer relations  Accounted for 61-119 employees as well as well as 6 Team Supervisors

What they like about Convergys:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Management, Quality, Coaching, Development, Hiring, Promotions, Operations, Client, Monitoring, Computers, Feedback, Improvement, Call Center, Leader, Insightful, Presentations

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Personnel Management, Client Service, Customer Service, Operations Management, Project Implementation, Payroll Management, Presentations, Hiring and Promotions, Collections/Billing, Staf Development/Productivity Growth, Problem Solving and Scheduling, Loan Processing, Bank Account Reconciliation, Credit Analysis

These are some of the questions we asked our climbers about their experiences with Convergys: