Micro Warehouse Inc. Work Values

Daily Duties at Micro Warehouse Inc.:

Customer Service/Sales Manager • Managed a team of Inbound sales B2C in a call center for direct marketing of computer products • Analyzed sales statistics to set goals, direct staffing, evaluate, and resolve issues/problems • Led associates to provide quality service through ongoing training, evaluations and coaching • Developed incentives, standards, guidelines and contact center expectations • Created a specialized interdepartmental customer service team • Created a customer service team for a department that specialized in “build to own” computers • Worked closely with the outside vendors of in-house computers and tracked key vendor metrics • Acted as a liaison between the inbound sales department and other related units • Collaborated with senior management to grow/develop telemarketing operations Key Account Manager • Proactively penetrated, prospected, and maintained Fortune 500 and D & B 1000 accounts • Established customer trust to secure repeat business • Coordinated special pricing for key accounts • Maintained knowledge of hardware and software • Quoted prices, resolved customer complaints and maintained positive customer relations

What they like about Micro Warehouse Inc.:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Call Center, Inside Sales, Customer Service, Strategic, Leader, Director, Manager, PRMS, Avaya CMS, SGA, Data Entry, Process/Procedure development, Central/Southern NJ, Willing to Relocate, Florida, CRM, Relavis *E-Service, Correspondence, KPI, Service Level Agreements, Vendor Management, IVR Scripting, Call Center Scripting, Promotional Development, Masters Degree, California, Wilmington, Establish new Call Centers, North Carolina, South Carolina

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Sales Interpretation , Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Staff Development, Staff Hire/Retention, Leadership, Company Advocate, Customer Rapport

These are some of the questions we asked our climbers about their experiences with Micro Warehouse Inc.: