Micro Warehouse Inc. Work Values

Daily Duties at Micro Warehouse Inc.:

Customer Service/Sales Manager • Managed a team of Inbound sales B2C in a call center for direct marketing of computer products • Analyzed sales statistics to set goals, direct staffing, evaluate, and resolve issues/problems • Led associates to provide quality service through ongoing training, evaluations and coaching • Developed incentives, standards, guidelines and contact center expectations • Created a specialized interdepartmental customer service team • Created a customer service team for a department that specialized in “build to own” computers • Worked closely with the outside vendors of in-house computers and tracked key vendor metrics • Acted as a liaison between the inbound sales department and other related units • Collaborated with senior management to grow/develop telemarketing operations Key Account Manager • Proactively penetrated, prospected, and maintained Fortune 500 and D & B 1000 accounts • Established customer trust to secure repeat business • Coordinated special pricing for key accounts • Maintained knowledge of hardware and software • Quoted prices, resolved customer complaints and maintained positive customer relations

What they like about Micro Warehouse Inc.:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Call Center, Inside Sales, Customer Service, Strategic, Leader, Director, Manager, PRMS, Avaya CMS, SGA, Data Entry, Process/Procedure development, Central/Southern NJ, Willing to Relocate, Florida, CRM, Relavis *E-Service, Correspondence, KPI, Service Level Agreements, Vendor Management, IVR Scripting, Call Center Scripting, Promotional Development, Masters Degree, California, Wilmington, Establish new Call Centers, North Carolina, South Carolina

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Sales Interpretation , Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Staff Development, Staff Hire/Retention, Leadership, Company Advocate, Customer Rapport

These are some of the questions we asked our climbers about their experiences with Micro Warehouse Inc.: