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Health Net Work Values
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Daily Duties at Health Net:
Provided Daily reporting and Interpretation of Call Center Metrics Attended daily meetngs to review Metrics and prepare for upcoming events Worked regularly with IT in technology implementations Prepared and Provided documentation for current and upcoming projects and technology implemntations Performed maintenance on ACD and IVR technologies, including script redesigns and voice recordings Managed staff of 16. Held regular one on one meetings with staff Held biweekely staff meetings
What they like about Health Net:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight
Information about Health Net
Company Rank: 4.0 out of 5
Average length of employment : 8 years
Average salary of employees: $110,000
These are some of the questions we asked our climbers about their experiences with Health Net:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
|
| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 4.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
Climbers who worked at Health Net had these interests:
| Books | |
|---|---|
Marlene Dietrich |
Biography of Marlene Dietrich |
| ICMI Call Center Magazine Network |
Call Center networking |
| Magazines | |
| Call Center Magazine |
Call Center solutions |
| Websites | |
| TMC net http://www.tmc.net |
VoIP News, Voice over IP, VoIP forums, Web site on crm, call center news, telecom, CRM solutions. |
