Health Net Work Values

Daily Duties at Health Net:

Provided Daily reporting and Interpretation of Call Center Metrics Attended daily meetngs to review Metrics and prepare for upcoming events Worked regularly with IT in technology implementations Prepared and Provided documentation for current and upcoming projects and technology implemntations Performed maintenance on ACD and IVR technologies, including script redesigns and voice recordings Managed staff of 16. Held regular one on one meetings with staff Held biweekely staff meetings

What they like about Health Net:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight

Skills

Software Implementation, Requirements Analysis & Specification, Leadership , ACD Automated Phone Script design, Voice Overs, Metric Analysis and Interpretation, Vendor Oversight, IVR script planning

These are some of the questions we asked our climbers about their experiences with Health Net: