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Health Net Work Values
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Daily Duties at Health Net:
Provided Daily reporting and Interpretation of Call Center Metrics Attended daily meetngs to review Metrics and prepare for upcoming events Worked regularly with IT in technology implementations Prepared and Provided documentation for current and upcoming projects and technology implemntations Performed maintenance on ACD and IVR technologies, including script redesigns and voice recordings Managed staff of 16. Held regular one on one meetings with staff Held biweekely staff meetings
What they like about Health Net:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight
Information about Health Net
Company Rank: 4.0 out of 5
Average length of employment : 8 years
Average salary of employees: $110,000
These are some of the questions we asked our climbers about their experiences with Health Net:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
|
| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 4.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
Climbers who worked at Health Net had these interests:
| Books | |
|---|---|
Marlene Dietrich |
Biography of Marlene Dietrich |
| ICMI Call Center Magazine Network |
Call Center networking |
| Magazines | |
| Call Center Magazine |
Call Center solutions |
| Websites | |
| TMC net http://www.tmc.net |
VoIP News, Voice over IP, VoIP forums, Web site on crm, call center news, telecom, CRM solutions. |
