Health Net Work Values

Daily Duties at Health Net:

Providing all call center metrics for upper management Managing a staff of ten, including Switchboard staff Custom design monitoring screens and maintaining Custom View Producer to monitor phone staff Maintaining call routing and announcements on the Switchboard front end Octel system. Managed Call Center Disaster Recovery plans

What they like about Health Net:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight

Skills

Software Implementation, Requirements Analysis & Specification, Leadership , ACD Automated Phone Script design, Voice Overs, Metric Analysis and Interpretation, Vendor Oversight, IVR script planning

These are some of the questions we asked our climbers about their experiences with Health Net: